HR Operations Analyst

Overview

Manage the end-to-end pre-onboarding process for new hires, from post candidate selection through completion of pre-employment requirements and handoff to onboarding, while handling high-volume HR requests and employee documentation.

What you'll do

• Manage the end-to-end pre-onboarding process from post candidate selection through completion of all required pre-employment activities and transition to onboarding.
• Serve as a key point of contact for candidates throughout the pre-onboarding journey.
• Maintain regular and proactive communication with candidates between offer acceptance and joining.
• Provide candidates with clear guidance on required documentation, forms, policies, pre-employment requirements, key milestones, and next steps.
• Respond to candidate questions professionally and promptly.
• Proactively follow up with candidates on outstanding requirements to minimize delays and ensure joining readiness.
• Initiate and coordinate the background verification (BGV) process in accordance with organizational policies and country-specific requirements.
• Coordinate with approved background verification vendors and internal stakeholders to monitor screening progress and completion.
• Collect, review, and validate candidate documents and information for completeness and accuracy.
• Track pending documents, BGV results, approvals, and other pre-employment requirements through completion.
• Identify discrepancies, incomplete information, adverse findings, or exceptions and escalate them to the appropriate HR, Talent Acquisition, Compliance, or other designated stakeholders.
• Maintain appropriate documentation and audit trails for pre-onboarding activities.
• Partner with Talent Acquisition, HR Partners, People Services, Payroll, Compliance, IT, hiring managers, and other relevant teams to facilitate a seamless candidate transition.
• Monitor each candidate's status against pre-onboarding milestones and proactively address potential delays or risks.
• Coordinate resolution of missing information, system issues, documentation gaps, or other dependencies impacting candidate readiness.
• Ensure all required pre-onboarding activities are completed within established timelines, SLAs, policies, and process requirements.
• Confirm completion of pre-onboarding requirements and facilitate a smooth handoff to onboarding.
• Maintain accurate and timely candidate records and update relevant information in Workday, ServiceNow, Applicant Tracking Systems (ATS), or other internal platforms.
• Maintain trackers, reports, and operational data to monitor candidate progress, pending actions, exceptions, and SLA performance.
• Handle all candidate and employee information with the highest level of confidentiality in accordance with organizational data privacy, information security, records management, and data-protection requirements.
• Support process audits, compliance reviews, reporting, and continuous-improvement activities as required.
• Identify opportunities to simplify and improve the pre-onboarding process and enhance the overall candidate experience.
• Ensure consistent, efficient, effective, and excellent service, meeting and exceeding SLAs and performance targets.
• Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance.
• Be accountable for day-to-day performance metrics, ensuring clear SLAs and KPIs align to an effective and positive employee experience.
• Utilize metrics to demonstrate and communicate shared services value.
• Provide consistent, timely, accurate, and customer-focused HR transactional services and data administration to key stakeholders and customers.
• Utilize the case management system to achieve required SLA metrics and overall client satisfaction.

What you'll need

• Bachelor's degree in human resources, Business Administration, Operations Management, or a related field.
• 2+ years of relevant experience in HR Operations, Talent Acquisition Operations, recruitment coordination, pre-onboarding, onboarding, or a related HR service-delivery role.
• Experience managing high-volume HR requests and employee documentation supporting end-to-end hire-to-retire activities, including appointment letter generation, background checks, pre-employment medical checks, employee transfers, contract renewals and conversions, re-employment, and retirement.
• Hands-on experience with offer administration and candidate coordination.
• Working knowledge of background verification (BGV) processes.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally with candidates and internal stakeholders.
• Strong stakeholder-management, coordination, and follow-up skills.
• Excellent attention to detail with a strong focus on data accuracy, process compliance, and timely execution.
• Strong organizational and time-management skills, with the ability to manage multiple candidates and competing priorities simultaneously.
• Ability to handle sensitive and confidential candidate and employee information professionally and responsibly.
• Ability to work effectively in a fast-paced, high-volume, and service-oriented environment.
• Demonstrated ability to identify issues, coordinate resolution, and appropriately escalate risks or exceptions.

Nice to have

• Experience in HR administration within a shared services center is an advantage.
• Experience working with HR platforms such as Workday, ServiceNow, ATS, or similar HR technology platforms.

Details

• Location: Bengaluru, Karnataka, India (Northgate, Sy No 2/2 Venkatala Village, Yelahanka Hobli).
• Hybrid working model, with work both onsite and offsite; the onsite ratio is determined with your leader.
• Requires flexibility to align with Singapore business hours and time zone, based on operational and candidate-support requirements.
• Commuting to and from the assigned site is the employee's personal responsibility.