Analyst, HR Operations (US Shift)

Overview

The Analyst, HR Operations will enhance employee experience through seamless HR operations, process optimization and digital operations, owning end-to-end HR processes and service delivery for employees and stakeholders across the United States.

What you'll do

• Own and execute HR processes across the employee lifecycle (onboarding, offboarding and transitions), serving as the subject matter expert and escalation point for complex cases.
• Drive HR Operations initiatives to improve employee experience and operational efficiency.
• Collaborate with HRBPs, COEs and business stakeholders to ensure seamless HR service delivery.
• Monitor, analyze and report on HR operations metrics, dashboards and service SLAs; highlight trends, risks and recommendations.
• Leverage HR tools and automation platforms (Workday, ticketing systems, etc.) to streamline and automate processes.
• Ensure compliance with HR policies, US regulatory requirements and internal guidelines; support audits and process documentation.
• Provide timely resolution of employee queries and HR-related requests, maintaining service quality standards.
• Identify process improvement opportunities and lead continuous improvement initiatives from design through implementation.
• Mentor and guide Analysts and Associates, and support their onboarding and skill development.

What you'll need

• Bachelor's degree (or equivalent) with a minimum of 3 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 3 years of related experience.
• Experience in HR operations or shared services.
• Strong communication and stakeholder management skills.
• Hands-on experience with HR systems and ServiceNow and Microsoft tools.

Nice to have

• Experience working in matrix or multinational environments.
• Hands-on experience with Workday.

Details

• Location: Pune, India.
• Work the US shift (5:30 PM – 2:00 AM IST) to support employees and stakeholders across the United States.