Analyst HR Ops

Overview

Analyst role in HR Operations supporting the full associate lifecycle from hire to retire, including first-level employee HR support and HR process and documentation work.

What you'll do

• Oversee HR activities across the entire associate lifecycle from Hire to Retire, ensuring effective utilization of HR tools and systems.
• Address and resolve non-standard HR-related issues within established practices and procedures.
• Manage a broad range of responsibilities including Human Capital Management (HCM), hiring, separations, payroll, performance management, HR administration, total rewards, talent management, absence management and learning & development.
• Contribute to ad-hoc initiatives, new scopes and future projects as they arise.
• Develop professional HR expertise and apply company policies and procedures to resolve various issues.
• Deliver, manage and customize solutions within defined HR programs/processes to meet business needs.
• Understand overall business objectives and apply HR solutions to enhance operational performance and address human capital issues effectively.
• Provide first-level support to employees by responding to routine HR-related inquiries and case requests.
• Address escalated issues from tier 1 agents and further escalate if necessary.
• Implement HR processes and solutions in alignment with established policies.
• Maintain and update HR documentation, ensuring compliance with SOPs and statutory requirements.
• Generate reports for client consulting and issue resolution.
• Analyze and resolve problems of moderate scope by reviewing a variety of factors and exercising judgment within defined procedures.
• Identify opportunities for process improvements, automation and streamlining.
• Proactively engage in problem resolution and support strategic decision-making.
• Build and maintain productive relationships with internal and external stakeholders.
• Work effectively in a team environment and independently, ensuring quality and efficiency in support.
• Ensure adherence to data protection norms and information security compliance.
• Follow company policies and procedures for handling sensitive and confidential transactions.
• Perform other duties as assigned, including managing conference calls, team meetings and skill assessment programs.
• Ensure timely completion of requests and maintain high standards of customer service.

What you'll need

• Bachelor's or Master's degree.
• Minimum 2 years of experience in HR Operations.
• Familiarity with Workday and other HR tools.
• Flexibility to work various shifts, including nights.
• Proficiency in MS Office, particularly Excel.
• Knowledge of HR, benefits and payroll systems.
• Effective problem-solving and client interaction.
• Ability to quickly learn new systems and technologies.
• Detail-oriented with excellent organizational skills.
• Collaborative team player with a proactive approach.

Nice to have

• MBA in HR.
• Experience preferably in Employee Life Cycle (Workday).

Details

• Location: Hyderabad, TS, India.
• Shift work, including nights.