HR Delivery Offboarding Ops Sup Analyst 2

Overview

The HR Delivery Offboarding Ops Sup Analyst 2 provides day-to-day employee offboarding operations support, including offboarding processing, reduction in force management and record maintenance, and acts as liaison between HR partners, payroll, benefits, in-country HR teams and business stakeholders.

What you'll do

• Provide HR operations support services, including employee offboarding processing, reduction in force management, record/documentation maintenance, and storage and retrieval of records, in coordination with the HR Partnership & Delivery Team.
• Serve as liaison between HR partners, payroll, benefits, in-country HR teams, business and other stakeholders.
• Update help content used by Knowledge Hub end users to service client inquiries, as needed.
• Execute assigned work, including annual regulatory reviews and change requests.
• Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items and helping with content approval.
• Conduct needs assessments and update content or develop content-related solutions according to business requirements.
• Research and seek out solutions to inquiries on help content and other open business items, including policy gaps and changes.
• Monitor work progression to ensure completion of assignments by the requested due date.
• Ensure consistent application of team process controls.
• Appropriately assess risk in business decisions, driving compliance with applicable laws, rules and regulations and Citi policy, and escalating and reporting control issues with transparency.

What you'll need

• 2-3 years relevant HR experience.
• Experience on the employee life cycle.
• Proficiency in Microsoft Office.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.
• Must be flexible to work various shifts and/or extended hours in support of timelines and deliverables.
• Bachelor's degree/University degree or equivalent experience.

Nice to have

• HR offboarding experience.
• Knowledge of US / Europe employment laws.

Details

• Location: Mumbai, Maharashtra, India.
• Work mode: Hybrid.
• Employment type: Full time.