Analyst - HR Operations

Overview

Graduate trainee role in JLL's HR Operations team, handling Tier 1 HR queries and employee lifecycle transactions.

What you'll do

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintain data for the employee lifecycle, such as promotion, transfer, contract extension, title change, probation and other job change transactions in HR systems
• Manage employee onboarding formalities
• Maintain exit formalities
• Manage letter creation related to promotion, transfer, termination and employee type changes
• Manage learning and development cases
• Manage employee benefits, leaves and payroll transactions and cases
• Manage HR system semi-functional challenges and act as a bridge between Tier 1 and Tier 2 technical teams
• Share HR policies, procedures and other relevant documentation with employees to resolve their queries
• Manage and coordinate queries via case management tool and email
• Assist with data correction or escalate to HR Specialist for issues that cannot be resolved through self-service
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
• Demonstrate good proficiency in HR processes and standard operating procedures

What you'll need

• Highly organised and self-motivated
• Result oriented and proactive in achieving results
• Attention to detail and ability to adapt and work towards tight deadlines
• Ability to work in a fast-paced environment with constant deadlines
• Excellent customer service skills and client-centric attitude
• Good written and verbal communication skills
• Understanding of HR management practices and procedures
• Knowledge of MS Office Suite (Word, Excel, Outlook Mail)

Nice to have

• Bachelor or Master degree in Human Resources or Personnel Management

Details

• Location: On-site, Gurugram, HR
• Scheduled weekly hours: 40