HR Operations Partner (Workday - Hire to Retire)

Overview

Join Flutter Entertainment's People Services team in Hyderabad as an HR Global Virtual Hub Support Partner, delivering core HR transactional and query management support through Workday.

What you'll do

• Act as the first point of contact for employees on HR queries and transactional support, managing and resolving enquiries triaged through the Workday Help case management tool.
• Guide employees to the correct self-serve channels and escalate to Specialist support services when required.
• Manage and process HR hire to retire transactions in Workday, including complex transactions and mass data uploads.
• Develop engaging and interactive training materials, including e-learning.
• Monitor completion of employee queries end-to-end and identify opportunities to improve processes and services.
• Provide support to specific HR-led projects and initiatives as cascaded from HR Global Virtual Hub management.
• Collaborate with other Global HR Virtual Hub Support Partners to deliver a consistent, high-quality employee experience in line with Flutter standards.
• Build knowledge of location and/or division-specific practices and apply it to improve service delivery.
• Monitor progress against SLAs, KPIs and agreed scope, performance and timelines.
• Manage confidential and sensitive employee information in line with strict data privacy standards.
• Escalate broken processes and employee experiences, and continuously find ways to improve employee experience and speed of resolution.
• Respond quickly and accurately to queries via phone, web case and chat, providing issue resolution.

What you'll need

• Experience working with Workday (mandatory).
• Bachelor's degree (must).
• 3+ years of relevant experience.
• 3+ years using a case management system (reviewing cases, determining applicable processes and policies, and resolving cases or executing case management plans).
• Proven ability to support employees across the globe, taking into account local nuances.
• Demonstrated ability to maintain confidentiality and manage sensitive data and/or employee matters.
• Comfort navigating and processing transactions in an HR enterprise system (Workday).
• Excellent written communication skills.
• Analytical mindset with ability to identify and solve problems as required.
• Focus on employee experience and efficient process delivery.
• Ability to work in a 24/7 environment, including night, rotational shifts and overtime as per business requirements.

Nice to have

• Experience working within HR Operations with knowledge of employee lifecycle processes.

Details

• Location: Hyderabad, India (Hi-Tech City office).
• Hybrid model: 2 office days per week.
• Works within a shared capability centre integrated into the broader Global Operating Model.
• Shift work: night, rotational shifts and overtime as per business requirement.