People Operations - Advisor

Overview

Serve as a first point of contact for employees and leaders, resolving HR queries across the employee lifecycle through multiple support channels.

What you'll do

• Resolve inquiries about HR policies, compensation, benefits, performance management, leave, payroll, and HR applications.
• Respond through case management, phone, email, and live chat.
• Guide users in Workday, other HR systems, and the employee HR Portal.
• Maintain HR data quality and process transactions in HR applications.
• Coordinate onboarding and offboarding processes.
• Prepare HR documentation and support employee lifecycle administration.
• Partner with HR specialists and support process improvement activities.

What you'll need

• 2–4 years of experience in HR Operations, HR Shared Services, People Operations, or customer support.
• Bachelor’s degree in Human Resources, Business Administration, a related discipline, or equivalent work experience.
• Experience with HR systems, preferably Workday and HR case management platforms.
• Strong written and verbal communication skills.
• Problem-solving, analytical, conflict-management, and attention-to-detail skills.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.
• Flexibility to work all shifts, including night shifts.

Nice to have

• Knowledge of employee lifecycle processes and shared services environments.
• Understanding of local labor laws and HR compliance requirements.
• Experience supporting global or regional employee populations.
• Familiarity with continuous improvement and process standardization.

Details

• Location: Bengaluru, Karnataka, India.