HR Operations Associate

Overview

Provide direct support for employee-related HR activities in Workday, focused on delivering an outstanding customer experience, processing transactions with high quality, and proactively identifying ways to improve service delivery, as part of the Global HR Operations organization.

What you'll do

• Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to issues in a high-quality fashion.
• Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation.
• Input or assist with changes in HRIS (Workday), including processing hires and assisting with job, organizational, or personal data changes.
• Audit and verify accuracy of data entered by running and analyzing reports.
• Build process flow and procedural documentation to improve overall operational performance.
• Identify areas to improve service quality and timeliness.

What you'll need

• 2+ years' experience in HR Ops or any customer-facing Ops process.
• Basic understanding of HR processes (e.g. onboarding/off-boarding/position management).
• Workday HR experience.
• A highly customer-oriented approach, committed to achieving excellent levels of customer service.
• Articulate and fluent communicator.
• Demonstrated initiative to build and improve processes with team members.
• Ability to interpret and understand HR data.
• Proactive self-starter who can work well under pressure in an environment of continuous change.
• Excellent attention to detail and ability to prioritize multiple tasks.
• Strong working knowledge of MS Office, PowerPoint, Word and especially Excel.

Nice to have

• ServiceNow or other CRM experience.
• Knowledge of Workday.

Details

• Location: Gurugram, India.
• Work mode: flexible model requiring employees to be in-office at least three days a week.
• Working hours: EMEA business hours.