HRSS Associate

Overview

Handle HR Shared Services work for clients and employees worldwide, resolving HR queries and supporting key employee lifecycle processes.

What you'll do

• Handle and resolve HR queries from clients and employees, ensuring timely responses and effective solutions.
• Support the full employee lifecycle, including onboarding, offboarding, employment contracts, payroll, benefits administration, and employee record maintenance.
• Ensure compliance with regional and local employment regulations, internal policies, and established SOPs.
• Maintain accurate employee data in HRIS platforms and ensure records are regularly updated.
• Prepare and maintain HR reports, trackers, and dashboards to monitor KPIs and support data-driven decisions.
• Collaborate with Payroll, Benefits, and other cross-functional teams to resolve queries and ensure smooth HR operations.
• Identify opportunities to improve processes, enhance efficiency, and strengthen the overall employee experience.

What you'll need

• At least 2 years of experience in Global HR Shared Services within a multinational organization, preferably in a client-facing role.
• Basic knowledge of HR processes and employee lifecycle management.
• Familiarity with HRIS tools such as Workday or SAP.
• Good working knowledge of MS Excel, PowerPoint, SharePoint, and Smartsheet.
• Strong communication, organisational, and problem-solving skills.
• A proactive, detail-oriented mindset with the ability to prioritise tasks and thrive in a dynamic environment.

Details

• Remote first; the role is listed as India - remote.