Lead - HR Service Delivery

Overview

The Service Delivery Lead supports the delivery of HR operational services across the employee lifecycle, working with HR Business Partners, People Hub, Centres of Excellence, managers and employees to ensure timely, accurate and customer-focused HR support.

What you'll do

• Execute end-to-end employee lifecycle activities including onboarding, internal movements, promotions, transfers and separations.
• Support cyclical HR processes such as performance reviews, compensation reviews, talent activities and organizational changes.
• Ensure HR transactions are completed accurately and within established service level agreements (SLAs).
• Monitor assigned HR cases and ensure timely resolution and closure.
• Manage employee communications and support the publication of HR updates.
• Assist in the transition of HR processes to the People Hub.
• Action assigned HR cases and ensure timely follow-up, resolution and closure.
• Assist in driving continuous improvement and promote employee self-service.
• Ensure all transactions are completed in accordance with established SLAs and quality standards and ensure data accuracy and compliance.
• Work with COEs for lifecycle escalations and critical cases, intervening and advising as needed.
• Provide clarification and support the people operations / experience team on HR policies and processes.
• Drive the merit process, including promotions, bonuses and salary corrections.
• Lead process improvement and automation initiatives, where possible.
• Coordinate onboarding activities to ensure a smooth and positive new hire experience.
• Assist in executing employee engagement initiatives and HR programs.
• Collaborate with HR teams to identify opportunities to enhance employee satisfaction and service delivery effectiveness.
• Support employees by providing clear guidance on HR policies, procedures and available resources.
• Maintain and update HR process documentation, SOPs, templates and knowledge articles.
• Coordinate policy implementation and support communication of policy changes.
• Conduct periodic reviews to ensure adherence to documented procedures.
• Support governance reviews and maintain process controls across HR operations.
• Track mandatory compliance requirements and support completion follow-ups.
• Prepare, review and distribute routine HR communications and announcements.
• Support HR campaigns, employee awareness initiatives and organizational communications.
• Ensure consistency and accuracy of communication materials shared with employees and managers.
• Assist in maintaining communication templates and branding standards.
• Support periodic audits through validation of employee and process-related data.
• Maintain audit-ready documentation and records.
• Investigate and escalate discrepancies, exceptions or compliance risks.
• Work closely with compliance, legal and HR teams to address audit observations and corrective actions.
• Identify process improvement opportunities through employee feedback, operational reviews and performance metrics.
• Recommend enhancements to improve efficiency, quality and employee experience.
• Support automation and digitalization initiatives across HR operations.
• Coordinate with internal and external stakeholders to implement process improvements and best practices.
• Participate in special projects that contribute to HR transformation and service excellence objectives.

What you'll need

• Strong understanding of HR operations and employee lifecycle processes.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Effective communication and presentation skills.
• Attention to detail with a focus on accuracy and compliance.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong customer-service orientation and employee-centric mindset.
• Continuous improvement and operational excellence mindset.
• Proficiency in Microsoft Office tools, particularly Excel, PowerPoint and reporting applications.

Details

• Location: AtkinsRéalis Corporate Office, Bangalore.
• Worker type: Employee. Job type: Regular.
• Flexible and hybrid work solutions; remote work opportunities outside of country.