Local Delivery Specialist

Overview

The Local Delivery Specialist maintains and processes local HR and payroll activities, supports employee queries, and ensures legal, fiscal and regulatory requirements for service delivery are met, working with the UK Local Delivery Lead, Local Payroll, the Operational Excellence Team and integration partners.

What you'll do

• Ensure all legal, fiscal and regulatory actions are taken in line with requirements, and look to streamline and modernise processes where possible.
• Provide timely and accurate information in support of local delivery requirements.
• Apply an in-depth understanding of country laws, policies, and practices as they pertain to country delivery accountabilities.
• Respond to employee inquiries in a timely and accurate manner.
• Update and maintain employee information in relevant P&C systems.
• Participate in ongoing auditing to ensure quality of employee data in relevant P&C systems.
• Work closely with the UK Service Center and colleagues in Business & Technology Centres to complete hire to retire processes for the country.
• Support key projects as required.

What you'll need

• Bachelor's degree or equivalent.
• 2-3 years experience of HR Service Delivery.
• Numeracy and analytical thinking, able to quickly and optimally generate and analyse a range of data to inform business decisions.
• Digital fluency, with strong systems and computer skills and experience across the full spectrum of systems and technologies in use, and able to quickly learn new systems.
• Good communication skills, with experience in positioning messages appropriately for different audiences and close attention to grammar and spelling.
• Ability to prioritize, format, and produce correspondence and reports in a variety of formats.
• Good investigative and analytical skills to prioritize work and meet strict deadlines.
• Customer focus: all decisions clearly aligned to customer, business and bp-wide strategy.
• Solutions focus: seeks to identify solutions and make improvements to processes.
• Risk management: acts with high integrity and respect for data privacy, mitigates risks and knows when to escalate concerns.
• Able to progress issues, seek advice or escalate as required, and systematically determine root causes of problems.
• Resiliently adapts to change in priorities, is comfortable with process-driven repetition, and is self-directed.
• Respects confidentiality and uses appropriate discretion when handling employees' personal information.
• Works well independently and as a team member, proactively supporting colleagues during workload peaks or vacation coverage.
• Excellent personal organisational skills, with a balance of proactive and reactive working and the ability to handle multiple priorities with attention to detail.
• Continually enhances self-awareness and actively seeks input from others on impact and effectiveness.
• Applies judgment and common sense to ensure solutions are pragmatic.

Details

• Location: Pune, India.
• Work mode: hybrid of office and remote working.
• No travel is expected.
• Eligible for relocation within country.