Identity & Access Management (IAM) Lead – Lead Technology Specialist

Overview

Lead day-to-day Identity and Access Management operations and provide technical guidance and operational oversight to a team of IAM analysts and engineers within Infrastructure Services, CAT IT Division.

What you'll do

• Lead day-to-day IAM operational activities including user provisioning and deprovisioning, joiner-mover-leaver (JML) processes, access requests and approvals, access certifications and periodic reviews, Privileged Access Management (PAM), identity lifecycle management, and authentication and authorization services.
• Monitor IAM service queues and ensure timely processing of requests in accordance with SLAs.
• Manage escalation and resolution of IAM-related incidents and service issues.
• Partner with application and infrastructure teams to troubleshoot access-related challenges.
• Ensure compliance with established access management procedures and controls.
• Serve as technical lead and subject matter expert for IAM technologies, processes, and controls.
• Provide guidance and mentoring to IAM analysts and engineers.
• Review and validate complex access requests, role assignments, and privileged access activities.
• Support IAM platform administration, configuration, integration, and troubleshooting.
• Assist in evaluating and implementing IAM enhancements, upgrades, and new technologies.
• Drive standardization of IAM processes and operational procedures.
• Support access governance activities including certification campaigns, segregation of duties reviews, and audit readiness.
• Collaborate with cybersecurity, risk, compliance, and audit teams to address findings and remediation activities.
• Ensure execution of IAM controls in accordance with security policies and regulatory requirements.
• Assist in maintaining IAM documentation, procedures, standards, and control evidence.
• Identify control gaps and recommend improvements to strengthen access governance.
• Identify opportunities to automate manual IAM processes and improve operational efficiency.
• Support IAM modernization initiatives and strategic projects.
• Assist in developing workflows, role models, access governance processes, and reporting capabilities.
• Participate in defining IAM operational metrics, dashboards, and service performance indicators.
• Recommend process improvements that enhance security, user experience, and operational effectiveness.
• Act as primary point of contact for IAM operational activities and escalations.
• Collaborate with business units, application owners, HR, cybersecurity, and infrastructure teams.
• Communicate issues, risks, and operational status to IAM leadership.
• Support stakeholder education and adoption of IAM policies, standards, and best practices.
• Provide day-to-day direction and work prioritization for IAM analysts and engineers.
• Assist the IAM Manager with workload planning and resource allocation.
• Support onboarding, training, and development of team members.
• Conduct knowledge-sharing sessions and promote technical skill development.
• Act as backup to the IAM Manager when required.

What you'll need

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field.
• 8+ years of experience in Identity & Access Management, Cybersecurity, or Information Security.
• 6+ years of experience leading technical teams, projects, or IAM operational functions.
• Strong understanding of Identity Governance & Administration (IGA), User Lifecycle Management, Role-Based Access Control (RBAC), Access Certifications and Reviews, Privileged Access Management (PAM), Active Directory / Microsoft Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Federation Services, Directory Services and Authentication Technologies.
• Experience supporting IAM operations in large enterprise environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Industry certifications such as Security+, SC-300, CISSP, CISM, CIAM, or other IAM-related certifications.
• Hands-on experience with SailPoint, Saviynt, CyberArk, Microsoft Entra ID, Okta, Ping Identity, BeyondTrust, or other PAM solutions.
• Experience with IAM automation, workflow development, and integration technologies.
• Experience supporting audit and regulatory compliance initiatives.
• Experience working within Agile and product-oriented operating models.
• Experience supporting global enterprises and geographically distributed teams.

Details

• Based at the Whitefield PSN Office, Bangalore, Karnataka; works onsite five days a week.
• Shift timing: 01:00 PM to 10:00 PM IST.
• Visa sponsorship is not available for this position.