Identity & Access Management (IAM) -Sr. IT Analyst Applications

Overview

Senior IT Analyst in Identity & Access Management (IAM) within Caterpillar's Infrastructure Services team, executing and supporting enterprise IAM operations, governance and access management processes as a subject matter expert.

What you'll do

• Execute day-to-day IAM activities including user provisioning and deprovisioning, Joiner-Mover-Leaver (JML) processes, access requests and approvals, role assignments and access modifications, privileged access administration and identity lifecycle management.
• Ensure all access requests are processed accurately and within established service levels.
• Investigate and resolve IAM-related incidents, escalations and access issues, performing root cause analysis and recommending corrective actions for recurring issues.
• Maintain accurate documentation of access management activities and procedures.
• Support access certification campaigns and periodic access reviews.
• Validate user access against approved business requirements and security policies.
• Assist with Segregation of Duties (SoD) reviews and remediation activities.
• Support internal and external audits by providing access control evidence and documentation.
• Ensure adherence to regulatory, compliance and cybersecurity requirements, and identify control weaknesses and recommend process improvements.
• Perform administration and operational support for IAM platforms, including configuration, maintenance and troubleshooting of Identity Governance & Administration (IGA) solutions, Active Directory and Microsoft Entra ID, Privileged Access Management (PAM) systems, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and directory and federation services.
• Collaborate with application teams on onboarding applications into IAM platforms.
• Support system integrations, role-based access models and workflow enhancements.
• Participate in IAM system upgrades, testing and implementation activities.
• Identify opportunities to improve access management processes and operational efficiency, and assist in developing automation solutions to reduce manual effort.
• Support IAM transformation and modernization initiatives.
• Contribute to operational procedures, knowledge articles and training materials, and participate in establishing and tracking IAM operational metrics and KPIs.
• Work closely with business units, HR, IT teams, application owners and cybersecurity teams, providing guidance to end users on access management procedures and requirements.
• Communicate operational issues, risks and recommendations to IAM leadership, and support access governance awareness across the organization.

What you'll need

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science or a related field.
• 7+ years of experience in Identity & Access Management, Information Security or Cybersecurity.
• Strong knowledge of Identity Governance & Administration (IGA).
• Strong knowledge of User Lifecycle Management.
• Strong knowledge of Access Certifications and Reviews.
• Strong knowledge of Role-Based Access Control (RBAC).
• Strong knowledge of Segregation of Duties (SoD).
• Strong knowledge of Privileged Access Management (PAM).
• Strong knowledge of Active Directory / Microsoft Entra ID.
• Strong knowledge of Single Sign-On (SSO).
• Strong knowledge of Multi-Factor Authentication (MFA).
• Strong knowledge of Federation and Directory Services.
• Experience supporting IAM operations within enterprise environments.
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Excellent communication and stakeholder management skills.

Nice to have

• Certifications such as SC-300 (Microsoft Identity and Access Administrator), Security+, CISM, CIAM, or SailPoint or Saviynt certifications.
• Hands-on experience with SailPoint, Saviynt, CyberArk, Microsoft Entra ID, Okta, Ping Identity or BeyondTrust.
• Experience supporting audit, risk and compliance initiatives.
• Experience with IAM process automation and workflow development.
• Experience in large global enterprise environments.

Details

• Location: Bangalore, Karnataka; preferred base is the Whitefield PSN Office, Bangalore, KA.
• Onsite work required five days a week in the office.
• Shift timing: 06:00 PM to 03:00 AM IST (US shift).
• Visa sponsorship is not available for this position.