Implementation Analyst

Overview

Support data migration and import workflows that move patient and clinical data from source EHR systems into athenaOne, managing a portfolio of import projects alongside clients and cross-functional teams.

What you'll do

• Manage end-to-end data import and migration projects, including data extraction, transformation, validation, and loading from source EHR systems into athenaOne.
• Analyze and map source data fields to target EHR data structures, ensuring accuracy and compliance with clinical and regulatory requirements.
• Use Microsoft Excel for data transformation, transformation templates, and pre-import quality checks.
• Leverage SQL to query, validate, and reconcile data sets across source and destination systems.
• Track and manage project status, client communications, and issue resolution using Salesforce CRM.
• Communicate with clients, healthcare practices, and internal stakeholders on import project status, timelines, and data requirements.
• Manage a high volume of concurrent import projects and tasks with competing priorities.
• Identify data quality issues, discrepancies, and gaps in source data; propose and execute remediation strategies.
• Develop a thorough understanding of athenahealth's data models, import tools, and EHR workflows to support complex migrations.
• Identify operational inefficiencies in import workflows and contribute to the design of scalable solutions.
• Collaborate with Product, Engineering, and Client Services to resolve technical and functional challenges.
• Extract, synthesize, and analyze data to support project decisions and reporting.
• Troubleshoot and resolve data import issues, including data mapping errors, format mismatches, and load failures, escalating when necessary.
• Support the training and mentoring of new team members on import processes and tools.
• Serve as a subject matter expert for data import best practices and process-related questions.
• Perform other duties as assigned by the Implementation Manager to help optimize and scale data import operations.

What you'll need

• Graduate in engineering, science, or any related field.
• Fluency and comfort with both spoken and written English.
• Willingness to work in any shift, including IST Night shifts.
• Strong communication skills with the ability to engage geographically distributed teams across India and the US.
• Excellent customer service skills and professionalism in managing communication with external healthcare clients and partners.
• Proficiency in Microsoft Excel, including advanced functions, pivot tables, VLOOKUP/XLOOKUP, and data transformation techniques.
• Excellent analytical and problem-solving skills with strong attention to data accuracy and detail.
• Demonstrated experience identifying and resolving data quality issues and workflow inefficiencies.
• Ability to manage complex projects throughout their entire lifecycle, from discovery and data analysis through go-live and post-import validation.
• Ability to operate independently and execute goals, seeking assistance when needed.
• Proven ability to meet deadlines in a fast-paced, high-volume environment.
• Personal and professional drive to succeed, with a passion for continuous learning.
• Flexibility to adapt to change in a rapidly growing company.
• Enthusiasm for working in a collaborative, team-oriented setting.

Nice to have

• Hands-on experience with SQL for querying, filtering, and validating large datasets.
• Experience using Salesforce or equivalent CRM tools for project tracking and client communication.

Details

• Location: Chennai, India.
• Shift timings: candidates must be flexible across shifts from 05:30 PM to 2:30 AM, 06:30 PM to 3:30 AM, 07:30 PM to 4:30 AM, and 09:30 PM to 6:30 AM.
• Freshers (2025) are encouraged to apply.