Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's HR Contact Center within the Next Generation Customer Operations process, handling queries from employees, customers and vendors of client organizations, primarily for the US region.

What you'll do

• Manage and resolve customer queries, handle escalations and complaints, and give the best resolutions.
• Close faults and complaints within SLAs.
• Handle a blended support process with 60-70% of interactions by call and the remainder by email and chat.
• Solve routine problems, largely through precedent and referral to general guidelines.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Ability to handle disputes.
• Ability to perform under pressure.
• Ability to work well in a team.
• Adaptable and flexible.
• Agility for quick learning.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Location: Mumbai.
• Night shift availability as per IST, with rotational shifts.
• Deliver services primarily catering to the US region.
• Individual contributor role within a team, with a predetermined, focused scope of work.