Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate within Accenture's Next Generation Customer Operations, handling queries from employees, customers and vendors of client organizations in an HR Contact Center, primarily for the US region.

What you'll do

• Manage and resolve customer queries, handling escalations and complaints from dissatisfied customers and giving the best resolutions.
• Close faults and complaints within SLAs.
• Handle a blended support process with 60-70% of interactions via calls and the remainder across emails and chats.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Problem-solving skills.
• Agility for quick learning.
• Ability to work well in a team.
• Prioritization of workload.
• Hands-on experience with trouble-shooting.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Night shift availability as per IST.
• Rotational shifts may be required.
• Decisions made impact your own work; interactions are within your own team and direct supervisor.
• Receives detailed to moderate level of instruction on daily tasks and detailed instruction on new assignments.