Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations, handling customer and employee queries, escalations and complaints within the HR Contact Center, primarily for the US region.

What you'll do

• Manage and resolve customer queries, handling escalations and complaints from dissatisfied customers and giving the best possible resolutions.
• Close faults and complaints within SLAs.
• Handle queries from employees, customers and vendors of client organizations while ensuring seamless, personalized interactions.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.
• Prioritize workload.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Problem-solving skills.
• Agility for quick learning.
• Ability to work well in a team.
• Hands-on experience with trouble-shooting.
• Strong communication and service skills.
• Strong critical and logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats.
• Night shift availability as per IST, delivering services primarily for the US region.
• May require working in rotational shifts.
• Receives detailed to moderate level of instruction on daily tasks and detailed instruction on new assignments.