Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations, Customer Service Technology, supporting the HR Contact Center. The role handles queries from employees, customers and vendors of client organizations, with a blended support process.

What you'll do

• Manage and resolve customer queries, handling escalations and complaints from dissatisfied customers and giving the best resolutions.
• Close faults and complaints within SLAs.
• Handle queries from employees, customers and vendors of client organizations while ensuring seamless, personalized interactions.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.
• Handle a blended support process with 60-70% of interactions via calls and the remainder across emails and chats.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Problem-solving skills.
• Agility for quick learning.
• Ability to work well in a team.
• Prioritization of workload.
• Hands-on experience with trouble-shooting.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Location: Mumbai.
• Serves primarily the US region, requiring night shift availability as per IST.
• May require working in rotational shifts.