Intern - Ocean Dispute Resolution

Overview

A 12-month internship in Maersk's Ocean Disputes team, supporting the management of customer disputes, process excellence and operational problem-solving in global shipping and logistics.

What you'll do

• Support the Ocean Disputes team in reviewing, tracking, and resolving customer disputes in line with global processes and standard operating procedures.
• Assist in maintaining dispute records, documentation, and case updates across internal systems.
• Analyze dispute trends and identify opportunities for process improvements and waste reduction.
• Support the team in achieving service delivery targets through timely and accurate execution of assigned tasks.
• Collaborate with stakeholders across functions to understand dispute root causes and preventive actions.
• Participate in operational excellence initiatives and contribute ideas to improve team efficiency and customer experience.
• Assist in preparing reports, dashboards, and insights related to disputes and operational performance.
• Gain exposure to Lean principles, continuous improvement methodologies, and business continuity processes.
• Support knowledge-sharing activities, process documentation, and best practice initiatives within the team.

What you'll need

• Pursuing a Bachelor's or Master's degree in Business Administration, Commerce, Supply Chain Management, Logistics, Operations, Finance, or a related field.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.
• Attention to detail and ability to work with data and process documentation.
• Proficiency in Microsoft Excel, PowerPoint, and other Office applications.
• Curiosity to learn about global logistics, shipping operations, and customer service processes.

Details

• Duration: 12 months.
• Location: Chennai, India.