IS Organizational Effectiveness Manager – R&D Commercialization and PPM

Overview

Serve as a hands-on delivery leader enabling effective delivery across multiple Digital Product Teams supporting R&D Commercialization and PPM, through SAFe Agile execution, Release Train leadership, Scrum Master responsibilities, and Digital Product Operating Model (DPOM) adoption.

What you'll do

• Serve as Release Train Engineer and delivery lead across multiple Digital Product Teams, coordinating integrated planning and execution across the product landscape.
• Establish and facilitate the operating cadence required to coordinate multiple teams, products, dependencies, releases, and shared resources.
• Lead preparation and facilitation of PI Planning, ART synchronization, product-level planning, Inspect & Adapt events, and other cross-team SAFe ceremonies.
• Maintain visibility into cross-team dependencies, risks, impediments, milestones, capacity, and delivery commitments.
• Partner with Product Owners and Product Management to translate product roadmaps and business priorities into executable delivery plans.
• Drive resolution of delivery impediments and escalate systemic risks or decisions requiring leadership intervention.
• Coordinate with other Release Train Engineers, Scrum Masters, Product Owners, and delivery leaders where work spans ARTs, products, or organizational boundaries.
• Provide hands-on Scrum Master leadership for product teams as required while maintaining cross-team Release Train responsibilities.
• Facilitate sprint planning, backlog refinement, stand-ups, sprint reviews, retrospectives, and other Agile ceremonies.
• Coach teams on backlog management, story readiness, estimation, capacity planning, prioritization, and definition of done.
• Help teams identify and remove impediments affecting delivery, quality, flow, or predictability.
• Promote team ownership, transparency, accountability, and continuous improvement.
• Adapt Agile practices pragmatically based on team maturity, product needs, and organizational context rather than focusing solely on process compliance.
• Support maturation of Amgen's Digital Product Operating Model (DPOM) and SAFe Agile frameworks across participating product teams.
• Translate DPOM and SAFe Agile principles into practical delivery processes, roles, ceremonies, governance, and decision-making mechanisms.
• Strengthen the connection between business outcomes, product roadmaps, prioritization, capacity, and technology delivery.
• Help teams evolve from project-oriented execution toward persistent, outcome-oriented digital product delivery.
• Clarify roles, decision rights, handoffs, and operating expectations across Product Owners, Business Analysts, Technical Leads, engineering teams, and delivery roles.
• Partner with enterprise Agile and DPOM enablement teams to align local practices with evolving enterprise standards and strategy.
• Establish and maintain consistent Agile delivery practices and JIRA structures across participating product teams.
• Develop delivery reporting giving Product Owners and leadership visibility into roadmap execution, capacity, progress, dependencies, risks, and impediments.
• Use meaningful delivery and product metrics to assess flow, predictability, quality, throughput, risk, and continuous improvement opportunities.
• Facilitate regular delivery and program reviews with Product Owners and stakeholders.
• Ensure metrics support decision-making and improvement rather than becoming administrative reporting exercises.
• Support consistent tracking of product roadmap commitments, releases, milestones, and value drops.
• Coach Product Owners, Business Analysts, Technical Leads, engineering teams, and other stakeholders on effective SAFe, Agile, Lean, and product delivery practices.
• Assess team and Release Train maturity and identify practical opportunities to improve planning, execution, flow, collaboration, and predictability.
• Develop and promote reusable delivery practices, templates, playbooks, and standards that can scale across product teams.
• Foster shared learning and consistency while allowing teams flexibility based on product and delivery needs.
• Encourage experimentation and iterative improvement of the delivery operating model.
• Build strong working relationships with Product Owners, Product Management, business stakeholders, Technical Leads, Business Analysts, engineering teams, and enterprise enablement partners.
• Facilitate alignment when priorities, dependencies, resource capacity, or delivery expectations span multiple product teams.
• Communicate delivery progress, risks, dependencies, decisions, and improvement opportunities clearly to stakeholders and leadership.
• Influence teams and stakeholders through facilitation, expertise, and data rather than formal reporting authority.
• Collaborate effectively across geographically distributed teams and time zones.

What you'll need

• Experience in Agile technology or digital product delivery, including hands-on experience as a Release Train Engineer, Scrum Master, Agile Delivery Lead, Product Owner, or similar role.
• Demonstrated experience coordinating delivery across multiple Agile or Digital Product Teams.
• Strong working knowledge of SAFe, Scrum, Agile principles, product delivery, and continuous improvement.
• Hands-on experience facilitating PI Planning, Agile Release Train activities, Scrum ceremonies, dependency management, risk management, and cross-team planning.
• Experience establishing and managing Agile delivery processes and reporting through JIRA or comparable Agile lifecycle management tools.
• Demonstrated ability to identify delivery impediments and facilitate resolution across organizational and team boundaries.
• Strong facilitation, communication, stakeholder-management, and influencing skills.
• Ability to operate effectively through influence without direct people-management authority.
• Experience working with globally distributed technology and business teams.
• Ability to connect Agile delivery practices with product roadmaps, business outcomes, stakeholder value, and enterprise priorities.

Nice to have

• Experience working within or transitioning toward a Digital Product Operating Model (DPOM) or comparable product-centric technology operating model.
• SAFe Release Train Engineer (RTE), SAFe Scrum Master, SAFe Practice Consultant, or comparable Agile certification.
• Experience supporting multiple Digital Product Teams or an Agile Release Train simultaneously.
• Experience designing or improving Agile delivery operating models, governance structures, JIRA workflows, metrics, or reporting.
• Experience working across digital product, software engineering, data, analytics, and/or AI product teams.
• Experience facilitating organizational change from project-based technology delivery toward persistent product teams and outcome-oriented delivery.