IT Engineering Manager - Global Network Services

Overview

Lead the India-based network engineering capability within Global Network Services. Partner with global teams to deliver secure, resilient, scalable, and highly available network services across campus, data center, cloud connectivity, store, distribution center, and corporate network environments.

What you'll do

• Define and execute the enterprise network engineering roadmap aligned with business priorities, resilience goals, and global technology strategy.
• Lead capability development, lifecycle governance, and continuous improvement across Global Network Services.
• Drive network modernization across automation, observability, segmentation, cloud connectivity, and service reliability.
• Provide senior engineering oversight across LAN, WAN, SD-WAN, routing, switching, wireless, campus, store, distribution center, corporate, data center, cloud, and hybrid network environments.
• Provide technical direction during design reviews, major incidents, complex problem resolution, and platform modernization initiatives.
• Promote engineering best practices, automation-first thinking, documentation quality, and reusable standards.
• Lead delivery of global network initiatives, upgrades, lifecycle activities, buildouts, and operational improvements across multiple geographies.
• Partner with architecture, cybersecurity, cloud, infrastructure, application, product, and operations teams.
• Manage delivery risks, dependencies, timelines, communication, and stakeholder expectations across global and regional teams.
• Lead and develop an India-based team of network engineers and technical specialists.
• Oversee workforce planning, talent development, succession planning, hiring support, onboarding, and capability growth.
• Provide direct leadership, coaching, feedback, and technical direction across network engineering, operations, vendors, and matrixed global teams.
• Support forecasting, budgeting, cost optimization, service planning, and financial discipline for assigned network services.
• Manage vendor and managed service partner performance, escalations, service risks, contracts, and delivery quality.
• Contribute to operational metrics, service reporting, capacity planning, lifecycle planning, and continuous improvement initiatives.
• Provide local leadership for India-based Global Network Services engineers and technical specialists.
• Ensure alignment between global network strategy, regional execution, and local time zone support needs.
• Act as a regional point of leadership for collaboration with India IT office stakeholders, global technology leaders, and enabling functions.

What you'll need

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
• 12+ years of experience in network engineering, infrastructure operations, enterprise technology delivery, or related technology functions.
• 5+ years of people leadership, team leadership, or equivalent experience leading engineers, technical specialists, vendors, or matrixed global teams.
• Experience supporting large-scale enterprise network environments across multiple locations, regions, or business-critical sites.
• Experience leading network modernization, lifecycle, reliability, automation, or service improvement initiatives.
• Experience working in a global technology organization with cross-functional teams and stakeholders across multiple time zones.
• Strong knowledge of enterprise network design, engineering, troubleshooting, operations, lifecycle management, incident management, problem management, and change management.
• Strong understanding of LAN, WAN, SD-WAN, routing, switching, wireless, data center networking, VPN, DNS, DHCP, IPAM, load balancing, and network security fundamentals.
• Working knowledge of security-centered network practices, including segmentation, access controls, compliance, vulnerability remediation, and resilient design.
• Experience with network observability, telemetry, monitoring, performance analysis, capacity planning, and operational reporting.
• Ability to assess production readiness, operational risk, resiliency, supportability, and business impact for network services.
• Strong people leadership and talent development skills.
• Strong analytical, troubleshooting, and decision-making ability.
• Ability to influence across technical, business, vendor, and leadership audiences.
• Strong communication and stakeholder management skills.
• Customer-focused approach with commitment to service reliability and operational excellence.
• Ability to balance strategic planning, engineering depth, delivery execution, and operational discipline.
• Demonstrated ability to lead through ambiguity, manage competing priorities, and drive measurable outcomes.

Nice to have

• Advanced degree or relevant professional certifications.
• Experience in large global retail, supply chain, distribution, or enterprise technology environments.
• Experience with cloud networking and hybrid connectivity across platforms such as Azure, AWS, or GCP.
• Familiarity with network automation, infrastructure as code, scripting, telemetry platforms, ITIL practices, or AIOps capabilities.
• Professional certifications such as CCNP, CCIE, cloud networking certifications, ITIL, or equivalent practical experience.
• Experience managing vendors, managed service partners, contracts, service levels, and operational performance.

Details

• Location: Hyderabad, Telangana, India.
• This role is based in India.
• Requires collaboration with global teams across the U.S., Canada, Europe, India, and Australia.
• Requires flexibility to support working hours as needed for global stakeholders, critical meetings, escalations, and delivery across regions.