IT Incident Management Analyst I

Overview

IT Incident Management Analyst I is responsible for investigating IT problems end-to-end, identifying root causes, and driving corrective and preventative actions to minimize service interruptions.

What you'll do

• Facilitate root cause investigations for IT problems from start to finish.
• Manage implementation of corrective and preventative measures.
• Analyze and report IT incident trend data to identify and eliminate root causes.
• Initiate actions to fix potential service interruptions found during proactive analysis.
• Produce reports showing where repeat incidents occur across the organization.
• Diagnose whether new incidents relate to known errors or existing problems.
• Provide process improvements to minimize operational risk and improve service quality.

What you'll need

• Specialized schooling or previous practical experience is likely required.
• Apply subject matter knowledge and skills to specific problem requirements.
• Understand the need to deliver to time, cost, and quality while adjusting to changing requirements.
• Ensure work within own field of expertise complies with relevant professional discipline.

Details

• Location: Gurgaon (INT 408).