Overview
IT Operations Engineer for end-user computing, owning end-user technology service delivery and incident lifecycle for PCs, collaboration, and related devices.
What you'll do
- Lead delivery of end-user technology services and shape the support model.
- Build and operate hands-on support for PCs, laptops, video conferencing, mobile devices, and collaboration tools.
- Troubleshoot and resolve complex hardware, software, and connectivity issues with clear communication.
- Develop training, documentation, and knowledge articles to improve adoption and self-sufficiency.
- Automate repetitive operational tasks using scripting to improve reliability and reduce mean time to resolution.
- Manage small and large-scale technology projects with written plans, coordinated resources, and status reports.
- Own the incident lifecycle: document incidents, perform root cause analyses, and implement corrective actions.
- Provide rotational 24x7 on-call support and remain flexible for domestic and international travel.
- Perform routine system health checks and coordinate workstation builds and hardware lifecycle activities.
What you'll need
- Minimum 4 years of experience in client service, desktop support, or technical support.
- Demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems.
- Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution.
- Experience supporting investment professionals in the financial industry.
- Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest.
- Experience scripting and automating operational tasks using tools such as PowerShell and Splunk.
- Proven ability to troubleshoot and remediate complex enterprise issues and produce root cause analyses.
- Experience using an incident tracking system to document, track, and report incidents, problems, and service requests.
- Availability for rotational 24x7 on-call support and flexibility for domestic and international travel.
- Strong client service skills and commitment to high ethical standards.
Details
- Rotational 24x7 on-call support is required.
- Domestic and international travel flexibility is required to support deployments and escalations.
Read the full description and apply on the company’s own careers page.
