Overview
IT Operations Engineer focused on end-user computing support, troubleshooting, and service delivery across PCs, laptops, collaboration tools, and related devices.
What you'll do
- Lead delivery of end-user technology services and shape the support model.
- Build and operate hands-on support for PCs, laptops, video conferencing, mobile devices, and collaboration tools.
- Troubleshoot and resolve complex hardware, software, and connectivity issues.
- Develop training, documentation, and knowledge articles to improve adoption and self-sufficiency.
- Automate repetitive operational tasks using scripting solutions to improve reliability and reduce resolution time.
- Manage technology projects by producing plans, coordinating resources, and reporting status.
- Own the incident lifecycle, perform root cause analyses, and implement corrective actions.
- Provide rotational 24x7 on-call support and support escalations and deployments via domestic/international travel.
- Perform system health checks and workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities.
What you'll need
- 5+ years of experience in client service, desktop support, or technical support.
- Demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems.
- Bachelor’s degree in technology, computer science, or a related discipline.
- Experience supporting investment professionals in the financial industry.
- Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest.
- Experience scripting/automating operational tasks using PowerShell and Splunk.
- Experience troubleshooting complex enterprise issues and producing root cause analyses.
- Availability for rotational 24x7 on-call support and flexibility for domestic/international travel.
Details
- Provides rotational 24x7 on-call support.
- Requires flexibility for domestic and international travel to support deployments and escalations.
Read the full description and apply on the company’s own careers page.
