It Operations Engineer, End User Computing

Overview

IT Operations Engineer focused on end-user computing support, troubleshooting, and service delivery across PCs, laptops, collaboration tools, and related devices.

What you'll do

• Lead delivery of end-user technology services and shape the support model.
• Build and operate hands-on support for PCs, laptops, video conferencing, mobile devices, and collaboration tools.
• Troubleshoot and resolve complex hardware, software, and connectivity issues.
• Develop training, documentation, and knowledge articles to improve adoption and self-sufficiency.
• Automate repetitive operational tasks using scripting solutions to improve reliability and reduce resolution time.
• Manage technology projects by producing plans, coordinating resources, and reporting status.
• Own the incident lifecycle, perform root cause analyses, and implement corrective actions.
• Provide rotational 24x7 on-call support and support escalations and deployments via domestic/international travel.
• Perform system health checks and workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities.

What you'll need

• 5+ years of experience in client service, desktop support, or technical support.
• Demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems.
• Bachelor’s degree in technology, computer science, or a related discipline.
• Experience supporting investment professionals in the financial industry.
• Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest.
• Experience scripting/automating operational tasks using PowerShell and Splunk.
• Experience troubleshooting complex enterprise issues and producing root cause analyses.
• Availability for rotational 24x7 on-call support and flexibility for domestic/international travel.

Details

• Provides rotational 24x7 on-call support.
• Requires flexibility for domestic and international travel to support deployments and escalations.