Storage Support Engineer

Overview

Storage Support Engineer responsible for day-to-day operations and reliability of enterprise block, file, and object storage platforms.

What you'll do

• Manage daily operational responsibility for storage platform stability, performance, and scalability.
• Build automation and tooling using scripting and configuration management to reduce manual work.
• Perform proactive monitoring, capacity planning, and performance analysis to remediate risks and optimize cost/utilization.
• Install, configure, upgrade, and optimize storage systems and firmware, including hardware refresh projects.
• Troubleshoot complex production incidents, conduct root cause analysis, and implement corrective actions.
• Collaborate with global teams to support 24x7 coverage and effective handoffs.
• Manage incident response and stakeholder communication, including post-incident reports.

What you'll need

• Minimum 5 years of hands-on experience managing enterprise storage platforms in production.
• Experience with block storage, file storage, and object storage technologies.
• Scripting/automation skills using Bash, Python, and Ansible.
• Direct experience with data protection technologies: Rubrik, Cohesity, and Data Domain.
• Experience installing, configuring, upgrading, and optimizing enterprise storage systems and firmware.
• Incident management and troubleshooting experience resolving complex storage issues under production pressure.
• Ability to work shifts, join on-call rotations (including weekends), and work from the New York office as needed.

Details

• Collaboration across infrastructure, database, cloud, and application teams is required.
• Work involves maintaining documentation, runbooks, and standard operating procedures.
• Written/verbal communication and documentation practices are required.