IT Operations Specialist

Overview

Support employees with IT operations and help maintain organizational security in a fully distributed, remote IT team. The role reports to the IT Support Lead.

What you'll do

• Handle IT helpdesk requests.
• Diagnose and resolve IT support issues.
• Manage onboarding and offboarding with HR and Security.
• Set up and deploy laptops, devices, software, and hardware.
• Manage IT asset inventory and hardware logistics.
• Manage endpoint devices and MDM systems, including BYOD.
• Provide IT training and support change management and procurement.

What you'll need

• 3+ years of IT support or helpdesk experience.
• Expertise in Linux, macOS, and Windows system administration.
• Experience with device management, patching, and operational support.
• Experience with automation workflows, SSO configurations, and scalable onboarding.
• Good scripting skills and enterprise SaaS platform management experience.
• Experience with cloud-centric environments, cybersecurity, and on-premises LAN/WAN.
• Fluent English communication and availability for EU hours and on-call rotations.

Nice to have

• Bachelor’s degree in Information Technology or a related field.
• IT or Security-related certifications.
• Understanding of financial and privacy regulations.
• Financial services industry experience.
• Business acumen for balancing stakeholder, technology, and budget tradeoffs.

Details

• Remote role covering EMEA.
• Available for after-hours responses as needed.