IT/OT Specialist

Overview

Support end users and factory IT/OT assets at a Hitachi Energy site in Chennai, covering desk-side support, OT cybersecurity first-responder tasks, and security patching of critical assets.

What you'll do

• Provide desk-side support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas.
• Provide onsite computer support for execution at factory or Hitachi Energy site-owned/managed assets.
• Carry out OT asset IT/OT cybersecurity operational tasks.
• Carry out IT/OT cybersecurity first-responder tasks by investigating and determining the scope of an incident and working with the cybersecurity team to contain and remediate it, under guidance from the factory incident responder.
• Identify critical assets within the factory that require monitoring and protection.
• Install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required.
• Raise alerts to incident response teams on detected security events in the OT environment, such as unauthorized access attempts or changes to control systems.
• Work with vendors to ensure security patches and OT systems are properly configured and maintained.
• Implement security measures for business-managed assets to keep the factory's IT/OT systems secure, under guidance of global cybersecurity teams and the factory process engineer.
• Carry out office IT and shop floor IT/OT operational support for kiosks, printers, conference/Teams rooms, vendor machines not supported by global OSS techs or owned/managed by the factory, CCTV/security systems, badging, and scanners for MES hardware support.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

What you'll need

• A formal qualification or completed apprenticeship in information technology.
• Minimum three years of professional experience in IT support.
• A proactive, solution-oriented mindset and ability to work independently and be self-driven.
• Experience with ServiceNow IT Enterprise Platform, MS Office 365, Windows, iOS, and asset management tools.
• Proficiency in both spoken and written English.

Nice to have

• ITIL 4 certification.
• Lean Six Sigma (L6S) certification.

Details

• Location: Chennai, Tamil Nadu, India.
• Full-time, on-site (not remote).
• Job ID: R0147996.