IT Privacy Associate

Overview

Supports R1's service lines by securing access to client systems, acting as customer liaison, and maintaining System Access documentation. Reports to the Lead Ops Associate.

What you'll do

• Credential multi-system access across multiple R1 service lines.
• Accurately track and follow up on outstanding access requests using a ticketing system to resolve tasks, incidents, and assignments.
• Regularly update and improve System Access documentation, including client job aids, client access trackers, and end user troubleshooting guides.
• Respond to internal and external inquiries regarding access statuses.
• Provide weekly status updates to System Access leadership.
• Maintain communication with client point of contacts to ensure access is provisioned in a timely manner.
• Attend client touchpoint meetings.
• Engage with clients, vendors, and other business departments.
• Manage client facing system access requests.
• Provision and deprovision user access.
• Administer user access at both end user and application levels.
• Monitor existing system access issues.

What you'll need

• 2+ years of customer service or helpdesk experience.
• Proficiency with Microsoft Office suite, including but not limited to Excel, OneNote, Outlook, SharePoint, Teams, and Word.
• Ability to assess, prioritize and organize tasks, with attention to detail.
• Capability to work independently, utilizing available tools and resources to perform the job duties efficiently.
• High level of verbal and written communication skills.
• Ability to communicate customer needs and priorities in regard to HIM systems.
• Ability to consistently meet deadlines.
• Maintain professional relationships with internal and external contacts.
• Collaborate with individuals who have the necessary knowledge to create documentation and procedures.
• Understand the importance of HIPAA compliance and security encryption.

Nice to have

• Experience in HIM systems (e.g., Epic, Cerner, Meditech, STAR).
• Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder).

Details

• Location: Remote, USA (US-based position).
• Base pay range: $16.61 - $22.95 per hour; individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.