IT Quality Assurance Analyst, Senior

Overview

Senior QA Analyst with strong Salesforce (SFDC) domain expertise to lead quality assurance strategy and test automation across Sales, Service, and integrated enterprise platforms.

What you'll do

• Lead QA efforts for Salesforce platforms including Sales Cloud, Service Cloud, and integrated enterprise systems.
• Define and execute end-to-end test strategies covering Salesforce configurations, customizations, workflows, validations, and integrations.
• Apply risk-based, business-process-driven testing aligned to CRM, sales operations, marketing, and customer service use cases.
• Design, build, and maintain automation frameworks using Tricentis Tosca or Playwright for Salesforce and web applications.
• Use Tosca (model-based automation, Vision AI, API testing) to support enterprise-scale regression and integration testing where applicable.
• Use Playwright to implement robust, code-based UI automation focusing on speed, reliability, and maintainability.
• Leverage AI-assisted / "vibe coding" approaches using tools such as GitHub Copilot, Claude Code, or Cursor to accelerate development of Playwright automation scripts, while ensuring code quality, readability, and long-term maintainability.
• Apply the right automation approach for the use case, balancing low-code and code-based strategies.
• Validate Salesforce integrations using API testing (REST/SOAP), middleware, and downstream enterprise systems.
• Ensure end-to-end test coverage across Salesforce, web applications, and integrated platforms.
• Integrate Tosca or Playwright automation into CI/CD pipelines (e.g., Flosum, Azure DevOps, Jenkins).
• Enable unattended and parallel execution with clear, actionable reporting and dashboards.
• Establish and enforce quality gates for Salesforce and web application releases.
• Participate in backlog grooming, sprint planning, sprint reviews, and retrospectives with a quality-first mindset.
• Drive Salesforce-specific test data strategies, including reusable and dynamic test data.
• Lead defect triage, root cause analysis, and quality risk assessments.
• Communicate quality insights and release readiness clearly to business and technical stakeholders.
• Coach teams on Salesforce QA best practices, automation standards, and scalable test design.
• Promote consistency, reusability, and maintainability across test assets and frameworks.

What you'll need

• Bachelor's degree (4 years) in Computer Science or a related field.
• 4+ years of hands-on QA experience, with strong focus on Salesforce (SFDC) platforms.
• Proven experience testing Salesforce business processes (Sales Cloud, Service Cloud, CRM workflows).
• Hands-on experience with Tricentis Tosca or Playwright for test automation.
• Strong understanding of automation framework design, test stability, and maintainability.
• Experience with API and integration testing.
• Solid knowledge of CI/CD pipelines and Agile/Scrum practices.
• Experience with JIRA and test management tools such as ALM Quality Center or qTest.
• Excellent analytical, communication, and cross-functional collaboration skills.

Nice to have

• Salesforce certifications or formal Salesforce training (Admin, Platform App Builder, or equivalent).
• Experience testing Salesforce integrations with ERP, e-commerce, or middleware platforms.
• Tosca certifications (AS2, AE2, TDS1/TDS2).
• Experience optimizing Playwright test suites for performance and parallel execution.
• Knowledge of AI-assisted / "vibe coding" techniques using tools such as GitHub Copilot, Claude Code, or Cursor for developing and accelerating Playwright automation scripts.
• Knowledge of Sales, Marketing, and Customer Service domains.

Details

• Location: Bengaluru, India.
• Work mode: hybrid work, with adaptable hours and Summer Flex Fridays and Focus Fridays.