IT Support Engineer

Overview

IT Support Engineer supporting employee technology and IT operations using a service mindset across a primarily macOS environment.

What you'll do

• Triaging and resolving end-user issues across hardware, software, networking, and accounts via a ticketing system.
• Diagnosing and resolving issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
• Troubleshooting device issues including enrollment, configuration profiles, and policy enforcement.
• Managing access and employee lifecycle workflows including onboarding, offboarding, and reorgs.
• Handling escalations that require cross-team coordination.
• Participating in an on-call rotation for urgent issues outside business hours.
• Writing and maintaining internal documentation (runbooks, how-to guides, knowledge base articles).

What you'll need

• 7+ years of hands-on IT support experience.
• Strong troubleshooting skills and a methodical, curious, persistent approach.
• Demonstrated experience supporting macOS endpoints.
• Comfort supporting ChromeOS, iOS, and Android.
• Experience with Google Workspace administration.
• Experience with Slack administration, including workspace management, permissions, and troubleshooting.
• Basic scripting experience (Bash or Python) for automation.

Details

• Role is based in the San Francisco office with a 4 day/week in-office expectation.
• Annual salary range: $180,000 to $230,000 USD.
• Minimum education: Bachelor’s degree or equivalent combination of education, training, and experience.
• Visa sponsorship is available (not guaranteed for every role/candidate).