Support Specialist 1

Overview

Provide software support to EMR users by investigating client issues, answering inquiries, and guiding problems through resolution. The role supports either Clinical or Practice Management users, with training provided.

What you'll do

• Identify and document client needs and software issues.
• Answer more than 25 inbound calls per day.
• Apply troubleshooting techniques to customer application issues.
• Educate clients on software solutions.
• Follow issues through successful resolution.
• Replicate and document issues for escalation.
• Collaborate across teams to resolve problems.

What you'll need

• 1–2 years of related experience.
• Experience evaluating and troubleshooting software application issues.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to prioritize and manage time effectively.
• Basic knowledge of Apple platforms, including Mac, iPad, and iPhone/iPad iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Bachelor's degree preferred.

Nice to have

• Experience in a medical practice.
• Experience with electronic medical records (EMR).

Details

• Hybrid role based in Boca Raton, Florida, with onsite work three days per week if local.