Customer Success Representative I

Overview

Customer Success Representative I role supporting entry-level sales activities at the store level and account sales, with responsibility for lead generation, small account management, retention and field/marketing support in the foodservice industry.

What you'll do

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post-sale loyalty tactics, and win-back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end-to-end customer experience.
• Support Sales with pre-call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field-ready materials, and innovation launches with follow-up.
• Act as a connector across teams to drive alignment and solution-focused execution.
• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide foodshow support when needed to help drive engagement and execution.

What you'll need

• 1-2 years of related sales or customer-facing experience in the foodservice industry.
• An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Strong written and verbal communication skills with the ability to influence and negotiate.
• Fluency in English.
• Demonstrated business and financial management skills with a strategic, results-oriented mindset.
• Proven customer-centric approach with a strong focus on delivering an exceptional customer experience.

Nice to have

• Bachelor's degree in business, Marketing, or a related field.
• Bilingual or multilingual skills.

Details

• Full-time position.
• Location: Statewide Multi Use, OR.
• Travel up to 15% (local with occasional overnight).