Renewals Manager (West)

Overview

Renewal Manager responsible for quote-to-close renewals, customer retention and expansion for Wiz's Western United States book, working closely with Sales and Customer Success.

What you'll do

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
• Achieve or exceed quarterly revenue goals: retention, growth and term extension of existing customer contracts.
• Partner with Customer Success to assess customer health and drive the appropriate renewal strategy.
• Maintain and report an accurate forecast of renewals within assigned book.
• Manage the renewal process for multiple commercial customers concurrently and maintain organization through scale.
• Escalate whenever appropriate to help resolve customer concerns.
• Identify at-risk renewal clients before renewal date, escalate to appropriate team members, and mitigate contraction and churn within all deals.
• Develop and maintain strong relationships with channel and alliance partners to identify and close joint opportunities.
• Collaborate cross functionally with Legal and Deals Desk as applicable.
• Recommend and contribute to process improvements.

What you'll need

• 2 years of related cybersecurity and renewals experience.
• Experience working in a SaaS revenue organization (such as Sales, CSM, or a renewals team).
• Deep understanding of SaaS offerings and pricing models, with the ability to learn Wiz's offerings and pricing with agility.
• Ability to work independently and as part of a team.
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement.

Nice to have

• 5 years of related cybersecurity and renewals experience.
• Proven track record of success and over-achievement of renewal quota in previous positions.
• Highly collaborative with the ability to succeed in an entrepreneurial environment.
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero.

Details

• Location: Must be located in the Western United States.
• Full-time position.
• US base pay range: $69,000 to $94,000 USD (base salary only; excludes bonus, equity and benefits).
• No visa sponsorship offered; applicants must have the legal right to work in the United States.