IT Support Engineer III

Overview

Senior, hands-on IT engineering role providing in-person Bengaluru office coverage and India time-zone execution across infrastructure, endpoints, identity, networking, and enterprise services.

What you'll do

• Provide in-person IT support for office hardware, imaging, conference rooms, AV, network, and Wi-Fi issues.
• Administer Microsoft 365, identity, access, endpoint connectivity, network services, and collaboration platforms.
• Manage LAN/WAN, Wi-Fi, VPN, firewalls, monitoring, upgrades, migrations, and infrastructure lifecycle activities.
• Deploy and configure endpoints using Microsoft Intune/Endpoint Manager and Autopilot.
• Manage patching, encryption, endpoint health, assets, inventory, and secure disposal.
• Operate ITSM processes and improve reliability through reviews, runbooks, automation, and corrective actions.
• Support SOC 2 and ISO 27001 operational controls, vulnerability remediation, and audit evidence.

What you'll need

• 5+ years in infrastructure engineering, systems administration, endpoint engineering, or enterprise IT operations.
• Hands-on Windows, Microsoft 365, and Microsoft Entra ID experience in an enterprise environment.
• Experience managing endpoints at scale with Microsoft Intune/Endpoint Manager.
• Solid LAN/WAN, Wi-Fi, VPN, firewall, DNS, and DHCP troubleshooting skills.
• Ability to resolve complex endpoint, identity, network, and service-layer issues.
• Experience with incident, change, and problem management and technical documentation.
• Strong communication and stakeholder-management skills across distributed teams.

Nice to have

• macOS and JAMF device-management experience.
• AWS, on-premises/VDC, or hybrid-connectivity experience.
• Zero Trust, Conditional Access, compliance signals, or modern security-controls familiarity.
• Monitoring tools experience such as Datadog, Grafana, Splunk, or New Relic.
• Microsoft or CompTIA certifications.

Details

• Location: India; in-person Bengaluru office coverage required.