IT Support Lead

Overview

IT Support Lead for Porch Moving Group in India, overseeing IT helpdesk and sysadmin teams while providing remote support to employees. Own IT support operations, hardware/software setup, escalations, and reporting.

What you'll do

• Lead Porch Moving Group IT helpdesk and sysadmin teams with day-to-day activities.
• Improve, maintain, and monitor IT support operations across systems, security, and applications.
• Handle critical IT tasks, projects, and escalations.
• Set up hardware and software for employee use and re-image laptops/desktops for redeployments.
• Manage and report IT KPIs and metrics across IT functions and processes.
• Answer escalated inquiries and troubleshoot tickets for status, compliance, and resolution.
• Maintain security standards and patch management across endpoints and servers.

What you'll need

• Minimum 5 years of experience supporting IT.
• 1+ year of experience leading or supervising a technical support team.
• Experience working across network, application, telecommunications, data integration, and web platform technologies.
• Experience managing enterprise-level software, hardware, networks, backup/recovery, and performance monitoring.
• SOX and ITGC compliance experience and knowledge in maintaining compliance systems.
• Excellent verbal and written communication skills.

Details

• Workplace type: Remote (with core overlap to EST).
• Core US hours overlap: 7:30pm–11:30pm IST; 4 flexible hours (IST).
• Workspace requirements: quiet dedicated space and reliable internet connection with minimum 50 Mbps.