IT Systems Engineer

Overview

Administer, support and continuously improve eClinical Solutions' enterprise technology platforms and the core technology infrastructure, including servers, networks, backup and recovery systems and hosted services.

What you'll do

• Administer and support Microsoft 365, including Entra ID, Intune, Windows Autopilot, SharePoint Online, Teams, Exchange, Azure, and other services.
• Administer and support Atlassian platforms, including Jira, Jira Service Management (JSM), Assets, Confluence and other services.
• Configure and maintain platform workflows, forms, permissions, roles, groups, integrations, automation rules, and reporting capabilities.
• Manage identity and access controls, endpoint configuration, application deployment, device compliance, and user lifecycle processes.
• Support enterprise application integrations using APIs, connectors, scripting, and automation tools.
• Maintain and support network and infrastructure technologies, including servers, switches, routers, wireless access points, firewalls, DNS, DHCP, SFTP, and related services.
• Monitor enterprise platforms and infrastructure for availability, capacity, performance, security, and operational issues.
• Manage or support backup, recovery, disaster-recovery, and business-continuity technologies and procedures.
• Troubleshoot complex platform, endpoint, identity, integration, network, and infrastructure issues.
• Participate in incident, problem, change, vulnerability, compliance, and audit-management activities.
• Develop and maintain technical documentation, configuration standards, operating procedures, recovery documentation, and knowledge articles.
• Research and recommend improvements to enterprise platforms, infrastructure, security controls, automation, and operational processes.
• Coordinate with IT Support, Information Security, Engineering, Application Operations, business stakeholders, and third-party providers.
• Other duties as assigned.

What you'll need

• Bachelor's degree in information technology, computer science, or equivalent combination of education, professional training, certifications, and relevant work experience.
• Five or more years of experience administering and supporting enterprise technology platforms, systems, networks, or related infrastructure.
• Experience supporting distributed users and technology services across multiple offices, regions, or time zones.
• Strong written and verbal English communication skills.
• Strong administration and troubleshooting experience within the Microsoft 365 ecosystem, including Entra ID, Intune, Windows Autopilot, Exchange Online, SharePoint Online, Teams, and related Azure services.
• Experience administering Atlassian platforms such as Jira, Jira Service Management, Assets, and Confluence, including workflows, permissions, request types, forms, automation, and reporting.
• Strong understanding of identity and access management, including Active Directory, Entra ID, role-based access control, user and group administration, single sign-on, multifactor authentication, and user lifecycle processes.
• Experience managing endpoint configuration, compliance policies, application deployment, device enrollment, operating-system updates, and security settings.
• Working knowledge of enterprise networking and infrastructure technologies, including switches, routers, firewalls, wireless access points, virtual servers, DNS, DHCP, VPN, and SFTP.
• Experience supporting backup and recovery technologies, system monitoring, disaster-recovery processes, and business-continuity testing.
• Experience using PowerShell or other scripting and automation technologies to improve system administration and reduce repetitive manual work.
• Experience configuring and supporting integrations through APIs, webhooks, connectors, identity federation, or similar technologies.
• Understanding of information-security principles, endpoint protection, vulnerability remediation, encryption, logging, access controls, and system hardening.
• Experience troubleshooting complex problems involving enterprise platforms, endpoints, user identities, networks, integrations, and infrastructure.
• Ability to evaluate, learn, and effectively administer new technologies as organizational requirements evolve.
• Strong analytical, troubleshooting, problem-solving, and critical-thinking skills.
• Ability to take ownership of technical issues, coordinate the appropriate resources, and drive work through resolution.
• Strong organizational and time-management skills, with the ability to balance operational support, planned initiatives, and changing priorities.
• Ability to translate business and operational requirements into practical technical configurations and solutions.
• Strong written and verbal communication skills, including the ability to explain technical concepts to both technical and nontechnical audiences.
• Ability to develop and maintain clear technical documentation, operating procedures, system records, and knowledge articles.
• Strong attention to detail when administering permissions, configurations, integrations, and production technology services.
• Ability to work independently while collaborating effectively with IT Support, Information Security, Engineering, Application Operations, business stakeholders, and external service providers.
• Sound judgment when evaluating operational risk, security requirements, user impact, and competing priorities.
• Adaptability and willingness to learn, administer, and support new technologies as business needs evolve.
• Commitment to customer service, operational reliability, continuous improvement, and timely follow-through.
• Ability to participate effectively in incident response, change management, projects, audits, and cross-functional initiatives.

Nice to have

• Bachelor's degree in information technology, computer science, or equivalent combination of education, professional training, certifications, and relevant work experience.
• Experience within a SaaS technology company or regulated environment.
• Relevant professional certifications from Microsoft, Atlassian, AWS, Cisco, CompTIA, or similar providers.

Details

• Location: Bangalore, Karnataka.
• Employees are expected to appropriately leverage company-approved AI tools while adhering to company policies, protecting confidential information, validating AI-generated content, and exercising sound professional judgment.