Systems Support Engineer

Overview

Systems Support Engineer working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

What you'll do

• Manage macOS endpoints: enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent).
• Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team.
• Administer and troubleshoot Okta: SSO, MFA policies, application assignments, and lifecycle management.
• Handle escalated access issues; support and maintain Active Directory accounts, group policies, and OUs.
• Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues.
• Collaborate with network and security teams on escalated cases requiring deeper infrastructure context.
• Serve as escalation point for Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware.
• Apply endpoint security principles: EDR tooling, patch compliance, and security policy enforcement.
• Support security-related incidents; follow and help maintain IT security standards and audit requirements.
• Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end.
• Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations.

What you'll need

• Bachelor's degree (B.S/B.A) from a four-year college or university and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience.
• Experience with computing networks, platforms, and software architectures.
• Knowledge and understanding of the definition and traceability of system requirements.
• Experience in the implementation of system requirements verification methods.
• Experience in the planning of system test activities.
• Networks with senior internal and external personnel in own area of expertise.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Strong presentation and organizational skills.
• Effective written and oral communication skills.
• Mental ability to perform engineering problem solving and analytical tasks.
• Able to work under project deadlines and associated cost and schedule constraints.

Details

• Location: Bangalore, India.
• Physical demands: office-related tasks which may include prolonged sitting or standing; moving within an office environment; computer use; effective communication; occasional repetitive wrist, hand, or finger movements for some positions.