Junior Technical Support Engineer【障害者採用】

Salesforce

Posted this week

LOCATION

Japan · Hybrid

EXPERIENCE

3 - 5 Years

TYPE

FullTime

SKILLS REQUIRED

Customer SupporttroubleshootingSQLTechnical DocumentationRoot Cause AnalysisSalesforce

Job description

Overview

Junior Technical Support Engineer role at Salesforce, serving as the first point of contact for customers facing technical issues. This position is for people with disabilities who hold a disability certificate (障害者手帳).

What you'll do

Support troubleshooting of standard Salesforce product features and customer customizations
Establish and maintain technical expertise in assigned product areas
Demonstrate strong analysis, troubleshooting, and problem-solving expertise
Maximize customer satisfaction by managing customer expectations and customer experience
Actively and continuously participate in job-related training
Investigate, document, and prioritize customer issues using internal tools and escalation teams as needed, with effective time management in a fast-paced environment
Multitask and work efficiently under pressure
Create and manage knowledge documentation

What you'll need

Bachelor's degree in Computer Science or equivalent experience
3 to 5+ years of experience in technical support or service-related roles, or technical account management
Understanding of internet technologies: firewalls, web servers, proxy servers, etc.
Knowledge of system integration technologies: computer telephony integration, data cleansing/deduplication, data replication, and transactional data across Salesforce objects
Knowledge of database concepts and data management (RDBMS) and SQL
Knowledge of object-oriented design and core programming concepts
Knowledge of both front-end web layer (JavaScript, AJAX, HTML, DHTML, CSS, cross-browser development) and back-end software development (Java, .Net, SQL)

Nice to have