KYC Funds BA

Overview

The Business Analyst will work on the Funds Project within the Client Experience Programme, defining, documenting, and delivering business requirements and solutions for fund client onboarding and servicing. The role bridges business stakeholders, operations teams, and technology partners to support solutions for fund clients globally.

What you'll do

• Define and document comprehensive business requirements for fund client onboarding and servicing solutions.
• Create functional specifications, user stories, and acceptance criteria.
• Develop process flows, data mapping documentation, and control frameworks.
• Maintain requirements traceability matrices and change logs.
• Secure stakeholder approval for business requirement documentation.
• Lead current state analysis of fund onboarding processes across regions.
• Identify pain points, inefficiencies, and opportunities for automation.
• Design target state solutions that improve client experience and operational efficiency.
• Map data flows, controls, and exception management workflows.
• Collaborate with Global Operations, Credit, Legal, Compliance, Sales, and Technology teams.
• Facilitate workshops and requirements gathering sessions with business stakeholders.
• Manage relationships across multiple regions and functional areas.
• Present findings, recommendations, and progress updates to management.
• Act as liaison between business users and technical delivery teams.
• Support test management and coordinate UAT, SIT, and regression testing activities.
• Develop test scenarios and validate that solutions meet business requirements.
• Support implementation planning and change management activities.
• Provide training and documentation for end users.
• Support post-implementation reviews and benefits realization.
• Contribute to overall Client Experience Programme delivery.
• Manage dependencies and interfaces with other programme workstreams.
• Support governance forums with status reporting and risk and issue management.
• Ensure alignment with programme timelines, scope, and quality standards.

What you'll need

• 5+ years of Business Analysis experience in financial services, preferably within wholesale banking or asset servicing.
• Experience working on large-scale, complex transformation projects.
• Proven track record of defining and documenting business requirements and solutions.
• Strong understanding of fund lifecycle operations and workflows.
• Knowledge of regulatory requirements affecting fund onboarding.
• Proficiency in business analysis tools and techniques, including process modeling, data flow diagrams, and use cases.
• Experience with process modeling tools, including Visio and draw.Io.
• Strong documentation skills using the MS Office Suite, including Word, Excel, and PowerPoint.
• Experience with SDLC and knowledge management tools, including Jira and Confluence.
• Strong analytical thinking and attention to detail.
• Ability to break down complex problems into manageable components.
• Data-driven approach to decision making.
• Root cause analysis and issue resolution capabilities.
• Ability to identify process improvement opportunities.
• Excellent written and verbal communication skills.
• Ability to communicate complex concepts to technical and non-technical audiences.
• Strong presentation and facilitation skills.
• Ability to influence and negotiate with stakeholders at all levels.
• Cross-cultural communication skills for global team collaboration.
• Self-motivated with ability to work independently.
• Strong organizational skills and ability to manage multiple priorities.
• Proactive and solutions-oriented mindset.
• Adaptable to changing requirements and priorities.
• Team player with collaborative approach.

Nice to have

• 3+ years of direct experience with fund client onboarding and lifecycle maintenance.

Details

• Location: Mumbai, India.
• The role supports fund clients globally and involves collaboration across multiple regions and functional areas.