L2 Support Engineer

Overview

As an L2 Support Engineer (Site Reliability Engineer) at Valtech, you will help design, build and run large-scale global data, experience and commerce platforms, acting as the bridge between software development and operations.

What you'll do

• Maintain systems for observability.
• Adjust and maintain SLOs.
• Participate in and facilitate incident resolution, including on-call duty (maximum of one week-long shift per month).
• Work on proactive improvements that increase the reliability of the managed platforms.
• Work with teams to assess anticipated or manifested failure scenarios and define possible mitigations.
• Help create runbooks to remediate or prevent failure scenarios.
• Reduce work that does not add value.
• Act as an escalation point for associate SREs.
• Work with multidisciplinary delivery teams in a DevOps way of working.

What you'll need

• 2 or more years of experience as a DevOps Engineer, Support Engineer or Site Reliability Engineer.
• Knowledge of Site Reliability Engineering principles and experience working with SLOs.
• Experience resolving severe incidents on high-impact platforms.
• Scripting skills and experience automating moderately complex processes.
• Familiarity with automation systems such as GitHub Actions, Azure DevOps, Ansible or Chef.
• Upper-intermediate English level (at least B2), written and spoken.

Nice to have

• Experience with React.js.
• Incident management experience on a production environment of a public-facing online service with high business value and high traffic, in a 24x7 setup.
• Experience with commerce platforms.
• Experience working in corporate environments.
• Experience with international, on-shore and off-shore teams.
• Basic knowledge of serverless services in one or more public cloud providers (AWS, Azure, GCP).
• Experience with monitoring and APM systems such as Datadog, New Relic, Dynatrace, Prometheus or Grafana.
• Experience with pipelining tools such as GitHub Actions, Azure DevOps, GitLab or Jenkins.
• Familiarity with Docker.
• Experience in Agile methodologies and consulting.
• A solution mindset and a desire to help your colleagues.

Details

• Location: Argentina.
• Work mode: Remote (hybrid options also available, country-dependent).