LCC Shared Services Analyst - Contracts

Overview

Shared Services Analyst supporting Legal, Contracts and Compliance (LCC) groups by keeping shared resources, documentation, training tools and collaboration platforms accurate, accessible and audit-ready.

What you'll do

• Perform initial intake of requests through designated enterprise intake processes and tools for the LCC group.
• Maintain accurate and complete data across tracking tools, platforms and internal systems.
• Monitor and manage centralized communication channels, including shared inboxes, ticketing systems and request queues.
• Log incoming requests, track status updates and provide timely communication to internal stakeholders.
• Resolve routine intake questions and assist requesters with troubleshooting issues related to documentation, templates or required information.
• Route requests for review, approval or escalation in accordance with established workflows and compliance requirements.
• Perform basic compliance checks to ensure required documentation, mandatory data fields and approval steps are completed.
• Upload, index, name and maintain records in designated repositories to ensure documentation is complete, accurate and retrievable.
• Support record maintenance activities, metadata updates and system corrections.
• Participate in training sessions to learn processes, standards and enterprise tools.
• Assist in process improvement activities through minor updates to workflows, templates or documentation.
• Recommend small improvements to systems, tools or processes to enhance efficiency, accuracy or turnaround time.
• Escalate complex, unclear or risk-related issues to senior analysts, supervisors or management.
• Log turnback activities, errors or issues into designated tracking systems to support continuous improvement.
• Maintain accuracy, completeness and timeliness of all records to ensure compliance and audit readiness.
• Support training programs for the LCC group by updating training catalogs, materials and records, and maintaining training schedules.
• Manage contents of the Knowledge Library.
• Review access requests to LCC tools in accordance with standard guidance and update master data as needed.
• Perform other activities as assigned.

What you'll need

• Typically requires a Bachelor's degree.
• Experience in performing intake and routing of requests through enterprise processes and tools.
• Experience maintaining accurate and complete data across tracking tools, platforms or internal systems.
• Experience monitoring and managing centralized communication channels such as shared inboxes, ticketing systems or request queues.

Nice to have

• Less than 2 years of relevant experience in a corporate environment.
• Experience with written and verbal English communication to collaborate with global teams.
• Experience reviewing documents and maintaining records with attention to detail and accuracy.
• Ability to consistently follow defined processes, work instructions and compliance requirements.

Details

• Location: Bengaluru, Karnataka, India (Northgate, Yelahanka Hobli).
• Role type listed as Remote.
• All India positions require a background check, which may include a drug screen.