Lead Analyst – Risk Rating Support

Overview

Lead Analyst supporting the credit risk rating process, related systems, and user support functions at First Citizens India, acting as liaison between business users, technology teams, and Risk Rating subject matter experts.

What you'll do

• Support risk rating platform users (Moody's CreditLens) and related processes, responding to inquiries and providing guidance on system functionality, process requirements and issue resolution.
• Perform basic data validation and analysis, including SQL-based investigation when appropriate.
• Utilize available tools, data sources and documentation to identify root causes.
• Escalate complex policy, model, technical or credit questions to Risk Rating subject matter experts.
• Collaborate with technology, modeling, underwriting, credit administration and operations teams to resolve issues and improve user experience.
• Develop working knowledge of commercial banking terminology, financial statement spreading, CreditLens workflows and risk rating processes.
• Maintain and enhance SharePoint Online sites supporting risk rating platform documentation, navigation, permissions, libraries, metadata and governance standards.
• Maintain and enhance SharePoint-based case management and inquiry tracking solutions.
• Support Power Automate workflows used for routing, escalations, notifications and process automation.
• Ensure documentation repositories remain organized, current and accessible.
• Partner with business stakeholders to improve usability and effectiveness of support tools.
• Develop and maintain Power BI dashboards and operational reporting.
• Monitor inquiry volumes, aging, turnaround times, escalations and resolution metrics.
• Analyze recurring issues and recommend process improvements.
• Produce recurring and ad-hoc reporting for Risk Rating leadership.

What you'll need

• Bachelor's Degree and 4 years of experience, OR High School Diploma/GED and 8 years of experience.
• Strong communication skills, critical thinking, self-motivation, and ability to work effectively with business and technical audiences.
• Experience supporting banking, credit, finance, lending or risk management processes.
• Understanding of banking and financial services terminology.
• Experience supporting business users in a production environment.
• Experience with SharePoint Online, Power Apps, Power Automate and Power BI.
• Experience building or supporting workflow, ticketing or case management solutions.
• Experience performing operational reporting and data analysis.
• Working knowledge of SQL for data validation and issue investigation.
• Customer support-oriented approach including patience, professionalism and strong communication skills.
• Ability to confidently engage with US stakeholders and business partners.
• Analytical, customer-focused, curious, and capable of independent investigation.

Nice to have

• Exposure to Moody's CreditLens, nCino, lending systems or similar financial platforms.
• MBA, CA, CFA, or equivalent finance-related education.

Details

• Location: Bangalore, India (on site).
• Work mode: Hybrid.
• Shift timings: 3:30pm to 12:30am IST.
• Reports to: Director- Credit Risk Administration.
• Career level: P3.