Lead Clinical Workflow & Integration Architect

Overview

Lead customer-facing workflow, connectivity and implementation activities for the iRT oncology therapy guidance software, spanning pre-sales and post-sales.

What you'll do

• Work directly with customers to understand and document site-specific workflows, data flows, system connectivity and implementation requirements for iRT.
• Translate customer requirements into implementation inputs, workflow configuration needs and setup documentation.
• Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during onboarding and implementation.
• Partner with internal teams to communicate recurring customer pain points and propose practical solutions.
• Help strengthen the customer success model by improving how workflow and connectivity needs are gathered, documented and delivered.
• Provide subject matter expertise on iRT related interoperability, workflow configurations and IT interfaces.
• Develop processes and tools to automate critical integration tasks and enable predictable, repeatable and scalable implementations.
• Support customization requests from customers with hands-on coding and develop frameworks to execute customizations without triggering major design changes.
• Ensure a robust framework is in place to support installation of updates and upgrades that are entitled based on the subscription offering and perpetual service contracts.
• Provide hands-on implementation coding leadership as needed to support service teams with installations and troubleshooting.
• Ensure workflow documentation, configuration inputs and connection-related activities are completed accurately and in line with applicable quality requirements.
• Support testing, issue resolution, validation and go-live readiness with the service team for configured workflows and established connections.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.

What you'll need

• Experienced engineer (5+ years) with STEM majors.
• Experience supporting workflow implementation, customer onboarding, installation or technical deployment activities.
• Understanding of implementation lifecycle activities including requirements gathering, setup, testing, issue resolution and deployment support.
• Working knowledge of JSON, XML, web services, SQL and relational databases.
• Expertise with interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, REST APIs and system-to-system connectivity.
• Understanding of interface setup, data mapping and connection troubleshooting.
• Understanding of software deployment, environment setup and configuration management concepts.
• Strong communication skills and customer project management experience.

Nice to have

• Previous experience with software deployments in oncology centers or hospitals.
• Ability to work in a highly independent manner as well as in a team, contributing collaboratively to multidisciplinary teams.
• Working knowledge of Java, Object Script, cloud technologies and InterSystems platforms.

Details

• Location: Bengaluru, India (EPIP 122, Phase II).
• Relocation assistance provided.