Lead Engineer - Customer Support Management

Overview

Lead Engineer in Aftermarket Customer Support for Collins Aerospace, supporting airline customers on nacelle structures and ATA specifications with 24/7 technical support and in-service issue resolution.

What you'll do

• Quickly understand and assess airlines' unique requirements and provide technical and informational support for in-service issues.
• Review maintenance documentation to identify solutions for in-service concerns and proactively look for potential fleet solutions.
• Review engineering drawings and installations to ensure customer questions and concerns are resolved.
• Assist with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue service.
• Assist in developing customer correspondence for continued safe operation and maintenance of equipment.
• Manage across different groups, negotiate delivery expectations, and proactively assess and resolve customer issues.
• Ensure strict compliance with Aftermarket departmental procedures, company policies, export requirements, including all US export control requirements.
• Maintain a high degree of reliability and accuracy in all communications with airlines, MROs, OEMs, suppliers and other key stakeholders.

What you'll need

• Bachelor's degree or higher in Mechanical Engineering or Aerospace or Aeronautics.
• Full-time recognized Bachelor of Engineering (4 years) with 2 to 4 years of related work experience in similar roles.

Nice to have

• Experience supporting end users in an Aftermarket customer service role.
• Functional knowledge of nacelle systems and its components on various civil aircraft programs.
• Very good familiarity and working knowledge of CRM systems such as MS Dynamics.
• Conversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc.
• Good verbal and written communication and presentation skills.
• Experience in handling repair, maintenance and retrofit processes, practices and documentation.
• Good team player, willing to work in a dynamic and fast-paced collaborative environment.
• Ability to organize, prioritize, multi-task, and manage time effectively.
• Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks.
• Willingness to expand into technical areas without prior experience.
• Basic knowledge of nacelle systems for legacy aircraft programs and new aircraft programs such as B787, A320Neo, A220, A350.

Details

• Location: Bengaluru, Karnataka, India.
• Work mode: Hybrid, with onsite and offsite work ratio determined in partnership with the leader.
• Flexibility to address emergent issues; occasional off-shift work may be required to support airline customers operating 24/7.
• Reports into Aftermarket technical services leaders.
• Background check required for all external new hires in India.