Lead Implementation Engineer

Overview

The Lead Implementation Engineer is a technical delivery role that partners with government customers to bring OpenGov cloud software to life across the most complex and highest-stakes deployments, owning end-to-end technical strategy and setting the technical quality bar for the Implementation Engineering organization.

What you'll do

• Own the technical strategy and solution architecture for the most complex, multi-module government implementations across the United States, including large-scale data migrations, multi-system integrations, and multi-department rollouts
• Set the standard for configuration and data reviews across the implementation organization, approving final designs for high-risk deployments and ensuring alignment with documented requirements, product best practices, and long-term maintainability
• Lead data architecture for customer migrations, defining source-to-target mapping strategies, ETL frameworks, reconciliation controls, and validation approaches that produce audit-ready data at scale
• Resolve critical technical blockers escalated from active implementations, performing root-cause analysis on data integrity, performance, and configuration issues and driving corrective action with Product and Engineering
• Lead requirements discovery with executive and technical stakeholders, pressure-testing assumptions, resolving conflicting departmental needs, and advising customers on design trade-offs with clear business impact
• Define comprehensive test strategies and quality gates for complex deployments, and ensure test scenarios validate that configuration, integrations, and migrated data produce accurate outcomes before go-live
• Serve as the senior technical advisor to government executives, Budget Directors, CIOs, and IT leadership, guiding them through deployment, integration, and adoption strategy
• Mentor and develop Implementation Engineers across all levels, providing technical leadership, reviewing complex configuration and data work, and building the skills and career paths of the broader engineering team
• Establish and continuously improve implementation standards, playbooks, reusable tooling, and automation frameworks that raise delivery quality, consistency, and speed across the organization
• Identify systemic patterns in customer pain points and lead cross-functional initiatives with Product, Engineering, Data/Integration, Project Management, and Customer Success to simplify and automate workflows at scale
• Represent the voice of the customer in product and roadmap discussions, translating field insights into prioritized, well-scoped recommendations that shape the future of the platform
• Evaluate and champion emerging technologies, including AI-driven automation, to accelerate migration, validation, and implementation workflows while maintaining rigorous data governance and security standards

What you'll need

• 9 to 12 years of experience in software implementation, data migration, or technical consulting, with a proven record of leading complex enterprise or SaaS deployments
• 7+ years of hands-on SQL experience, including advanced query design, performance tuning, data transformation, and reconciliation across large datasets
• 5+ years of Python or similar scripting experience for automation, data processing, and building reusable delivery tooling
• Deep expertise in database architecture and ETL and data-migration methodologies, including schema design, indexing and performance optimization, and governance of data quality at scale
• Demonstrated experience designing and leading AI-driven solutions for automation, workflow optimization, and data-driven insights, using modern frameworks and AI models
• Proven track record of owning multiple concurrent complex implementations end to end and of raising the technical capability of other engineers through mentorship, reviews, and formal knowledge sharing
• Strong executive presence and communication skills, with the ability to influence senior government stakeholders, align cross-functional teams, and present technical strategy clearly to both technical and non-technical audiences
• Exceptional attention to detail and a rigorous approach to validation, reconciliation, and sign-off, with a demonstrated ability to establish quality standards that others adopt
• Comfort operating with ambiguity in a rapidly changing product environment, making sound decisions under pressure, and adapting strategy as customer needs evolve
• Bachelor's degree in a technical or related field

Nice to have

• Experience working with or within government, public sector, or regulated environments
• Advanced degree or relevant certifications

Details

• Location: Pune, India