Lead Implementation Engineer

Overview

Lead Implementation Engineer role working with clients and internal teams to design and implement Symphonix products on the Salesforce platform, acting as subject matter expert for the Symphonix product suite.

What you'll do

• Serve as a subject matter expert for Symphonix products and help clients maximize utilization of the Symphonix product suite, enabling smoother adoption and implementation.
• Work directly with customers, business stakeholders, and partner teams to understand business processes, challenges, and requirements.
• Gather and analyze business, functional, and technical requirements and translate them into scalable application solutions.
• Design and implement Salesforce-based solutions considering platform capabilities, product standards, security, scalability, and long-term maintainability.
• Support application configuration, development, testing, deployment, maintenance, and enhancement activities.
• Troubleshoot and resolve defects and implementation issues while working collaboratively with internal engineering and customer teams.
• Understand APIs, integrations, and Salesforce security configurations and apply them appropriately within customer solutions.
• Assess customer-specific requirements and customizations, recommending solutions that maximize standard product capabilities wherever possible.
• Communicate technical concepts, solution approaches, risks, and trade-offs effectively to both technical and non-technical stakeholders.
• Independently drive customer discussions and technical workshops.

What you'll need

• Typically requires a bachelor's degree in a related field and 8+ years of experience.
• Strong experience with Salesforce Sales Cloud and/or Service Cloud.
• Strong hands-on knowledge of Salesforce Apex, Visualforce, Flows, Triggers, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports.
• Experience with Salesforce Lightning technologies, including Aura, Lightning Web Components (LWC), HTML, CSS, and JavaScript.
• Strong understanding of SOAP, REST, and Bulk APIs, Salesforce integration patterns, and integration best practices.
• Good understanding of Salesforce security, sharing, access controls, and platform governance.
• Experience working with development and delivery tools such as GitHub and Jira.
• Experience working across the complete implementation lifecycle, including requirements, solution design, development, testing, deployment, and production support.
• Fluent written and oral communication in English.

Details

• Hybrid work.