Lead Software Engineer

Overview

Design, develop, configure and maintain ServiceNow applications and integrations, delivering scalable and secure solutions in collaboration with stakeholders.

What you'll do

• Design, develop, and implement ServiceNow solutions using best practices
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer with advanced-level coding skills
• Develop and maintain ServiceNow modules such as ITSM, CSM, APO, MCO, Finance Management, and Employee Centre
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub
• Create and manage Service Catalog items, workflows, Flow Designer and ETL, Integration Hub, and Data Fabric / Zero Copy Connectors
• Perform unit testing, debugging, and troubleshooting of platform issues
• Support platform upgrades, patches, and releases
• Collaborate with architects, business analysts, and stakeholders to gather requirements
• Follow SDLC, Agile/Scrum, and change management processes
• Maintain technical documentation and knowledge articles

What you'll need

• 6+ years of hands-on ServiceNow development experience
• Min 7+ years of experience in ServiceNow
• Strong experience with JavaScript and REST/SOAP APIs and integrations (server-side and client-side)
• In-depth knowledge of ServiceNow platform architecture
• Experience with Finance Management and MCO processes (Source-to-Pay, Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc.)
• Familiarity with CMDB, Discovery, and ITSM
• Understanding of ACLs, roles, and security best practices
• Experience working in Agile/Scrum environments
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment
• Strong stakeholder management skills

Nice to have

• Experience with other applications such as ITOM and HRSD
• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD)
• Module-specific certifications (CSM, ITSM, MCO etc.)
• Experience with ServiceNow Performance Analytics and Reporting
• Knowledge of UI Builder, Service Portal, and Workspace configuration
• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)
• Experience with cloud platforms (AWS, Azure, SAP)
• Knowledge of ITIL processes
• Experience supporting global enterprise environments

Details

• Location: Bangalore, Karnataka, India