Lead Sr. Business System Analyst

Overview

Lead Senior Business Systems Analyst who defines the solution for new client implementations or larger projects on an existing implementation, mapping client business requirements to Zeta's technology and communicating that vision to clients and internal execution teams.

What you'll do

• Gather and define project requirements; understand client workflows and business goals; elicit and comprehend use cases.
• Learn existing technical and data infrastructure and conduct gap analysis between the application and stated customer requirements.
• Set expectations with the client.
• Collaborate with Architects and Developers to define the solution recommendation.
• Estimate project impact (resources / hours).
• Document the recommended solution and support the client team with presentation and review.
• Draft requirements documents and functional specifications; update changes throughout the project lifecycle.
• Author and manage tickets for internal communication.
• Serve as internal SME on the solution.
• Collaborate with development, QA and production support teams through the project lifecycle.
• Proactively identify and address project risks.
• Support QA and UAT to ensure requirements are met.
• Become a product expert.
• Manage multiple competing priorities through effective organization and communication.
• Recommend and institute best practices, methodology and tools.
• Provide guidance to the client success team on technical capabilities, staffing and infrastructure needs.

What you'll need

• Management experience of similar roles.
• Experience contributing to project documentation, including business requirements documentation, specifications, SOWs and LOEs.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory skills.
• Excellent written and verbal communication.
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Subject matter expert thought leader who can implement a new product or major modifications from start to finish.
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
• Bachelor's Degree or higher in a technology-related field, or relevant experience in implementing software.
• 4+ years' experience using Snowflake.
• Must be willing to travel.

Nice to have

• Web-services experience with RESTful APIs.

Details

• Must reside in either PST or MST timezones.
• Travel to the client on the west coast on a needs basis.
• Remote - California.