Learning Operations Manager

Overview

Accenture is seeking an experienced Learning Operations Manager to lead end-to-end program planning, execution and delivery in the EdTech/learning domain, ensuring seamless program operations, effective stakeholder management, high learner engagement and completion rates, and continuous improvement.

What you'll do

• Lead end-to-end program planning, execution and delivery, ensuring alignment with business objectives.
• Oversee program timelines, budgets, resource allocation, risk management and quality assurance.
• Coordinate with academic, curriculum, technology and operations teams to ensure seamless program delivery.
• Manage LMS operations and coordinate curriculum development and implementation.
• Monitor program performance through KPIs, OKRs, completion rates, learner feedback and NPS.
• Drive process improvements and implement data-driven strategies to enhance learner experience and program outcomes.
• Build and manage relationships with key stakeholders, including academic partners, corporate clients, internal teams and learners.
• Lead and mentor program teams to ensure operational efficiency and stakeholder satisfaction.

What you'll need

• Graduate degree.
• 12+ years of relevant experience in Program Management, preferably within the EdTech or Education industry.
• Strong expertise in program planning, execution and stakeholder management.
• Experience in curriculum development coordination and LMS management.
• Proficiency in data-driven decision-making, performance tracking and reporting.
• Strong understanding of budgeting, resource allocation, process management and quality assurance.
• Excellent cross-functional collaboration, communication, presentation and team management skills.

Nice to have

• MBA.
• Strong leadership and team development capabilities.
• Experience in EdTech operations.
• Knowledge of instructional design, learning pedagogy and digital learning methodologies.
• Experience in dealing with enterprise clients.

Details

• Location: Gurgaon.