Legal Compliance Senior Analyst

Overview

Contribute to the success of Cigna International Health's global privacy program by driving efficient, process-driven privacy operations within the Privacy Center of Excellence (COE). The role delivers consistent, scalable, high-volume operational support and escalates complex or high-risk matters to senior privacy experts.

What you'll do

• Process Data Subject Rights (DSAR) requests using standard templates and workflows.
• Manage privacy requests intake, ticketing, and tracking tools.
• Maintain and update privacy registers, logs, and trackers.
• Support the processing of data breaches (administrative coordination).
• Ensure accurate documentation of cases and closure records.
• Maintain reviews' schedule.
• Complete privacy questionnaires (first-pass review).
• Support due diligence documentation collection and tracking.
• Process standard contract intake and coordinate routing to Legal/Privacy experts.
• Support template-based contractual privacy clauses population (non-negotiation).
• Support maintenance of Records of Processing Activities (ROPA) and privacy policies and procedures (updates coordination).
• Assist in framework implementation tracking and documentation.
• Support audit readiness through document organization and evidence collection.
• Support cookie and consent management updates.
• Maintain records of consent implementation status.
• Assist with compliance tracking dashboards and reporting.
• Prepare standard privacy dashboards and reports.
• Maintain metrics on DSARs, vendor reviews, and operational KPIs.
• Support inbox management (shared privacy mailboxes).
• Perform general administrative work (e.g., invoice follow-up, documentation).
• Identify and escalate high-risk requests, regulatory issues, and complex legal questions.
• Ensure strict adherence to defined escalation protocols and SOPs.

What you'll need

• Law degree with broader European, Middle East or Asian legal knowledge.
• 5+ years of experience in privacy operations, compliance operations, or legal operations.
• Experience working with ticketing systems and workflow tools.
• Experience in high-volume, process-driven environments.
• Strong attention to detail and accuracy.
• Ability to follow standard operating procedures (SOPs) rigorously.
• Strong organizational and reporting skills.
• Experience with data protection concepts (GDPR awareness).
• Experience with DSAR processing.
• Experience with vendor due diligence processes.
• Fluent in English.
• Team player.

Nice to have

• Certification (e.g., CIPP).
• Capability in a second language.

Details

• Location: Bengaluru, India.